Job Description

Role Description

This role is responsible for overseeing the planning, execution and successful delivery of integrated workstreams of a large-scale and/or more complex customer program within Wipro, from deal closure to a steady-state.

It may require the incumbent to lead large-scale software implementation across Managed Services, Vendor Consolidation, Digital Transformation, Business Transformation, Enterprise Resource Planning (ERP) Transformation, Customer Relationship Management (CRM) Transformation, IT Infrastructure/Upgrade, Cybersecurity Imp/Enhancement and/ or Quality and Testing Programs.

They will manage programs comprising of multiple Service Lines engaging with multiple vendors, customers/ stakeholders and/or suppliers across multiple geos/regions, of 20 - 30 million USD TCV deals and be FPP, FCP, T & M and/or integrated in nature.

The role holder is the point of contact for this specific program / workstream and is expected to drive the strategic planning, interface closely with cross-functional teams to ensure execution and successful delivery of the program. They may be involved in defining program governance, setting program priorities and managing program-level risks and dependencies with very senior client stakeholders and executive sponsors. They will act as an interface between Wipro and the client(s), be accountable for the timely completion of the programs within budget while ensuring that they aligns with the client’s and company’s vision and goals.

They are also responsible for providing strategic guidance to the respective stakeholders (external or internal including the management and teams involved), highlighting any potential risk and resolving them.

This role will involve collaborating with multiple service teams, cross-functional teams and managing client engagements. Success will be measured in terms of business outcomes driven, strategic direction provided for the program and the resulting benefits enabled for Wipro and customer's organization with a fearless ownership of the program's success.

The role holder is expected to hold and leverage a deep expertise in specific technologies and possess awareness of latest trends. They will also have a deep understanding of Waterfall and Agile process, be certified in Agile or PMI and be able to manage FPP, FCP, T&M or Staff Augmentation programs.

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Essential Responsibilities

- Provide direction and leadership for the planning, execution and delivery of large-scale programs and projects by navigating successfully within a matrix organization.

- Fearless ownership of the “integrated” program strategy and the business case. Own the delivery of an integrated program to scope, cost, schedule and commitments with Quality.

- Act as a focal point and interface between the program sponsors and the program delivery teams.

- Control operations, risk, scope change, contract deviations and P & L for the program. Financial management, revenue recognition, POC ownership. Responsible for meeting Program Quality Cost Delivery schedule.

- Develop, maintain and leverage long-term relationship with customer counterparts at CxO Level and be recognized as a partner by key stakeholders at C - level.

- Build credibility with client stakeholders by bringing valuable insight, transformation and innovative ideas, challenge the client in a logical debate respectfully, when required. Responsible for handling and managing customer escalations.

- Manage relationships with delivery and other stakeholders (internal and external) to drive program objectives and actions with an outcome-driven mindset.

- Keep the team aware of Program plan, progress and focus areas. Ensure robust program governance with timely communication to senior client executives and internal leadership.

- Contribute to business development by farming opportunities around the program(s). Influence, shape and lead multi-functional teams to success in pre-sales stage for complex deals, through robust solutioning, estimation and pricing.

- Formulate an appropriately structured governance framework for the engagement, synergizing customer and Wipro methodologies. Manage the Risk and Compliance requirements for the client and Wipro.

- Build a strong knowledge repository capitalizing relevant outputs from the program. Enable a competency team to contribute to the improvement of methodologies, tools and trainings.

- Develop a detailed plan for skill and role requirements for the program and identify right candidates for key roles.

- Encourage upskilling on core technical and behavioral skills and provide training and development opportunities to the team. Build an internal talent pool and plan succession for critical roles.

- Have a broader perspective on the business impact of the programs and be responsible for driving innovation and continuous improvement across the program portfolio.

Inspire confidence, build trust and credibility; support team members and spread a positive mindset.

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Key Skills Required

- **Program Excellence:** Execution Excellence • Commercial Acumen for Profits, Revenues and Growth • Risk and Governance •  Stakeholder Management

- **Collaboration**: Ability to Collaborate Across Different Points of View / Different Cultures/ Different teams • Conflict management with tact and diplomacy

- **Outcome Ownership:** Outcome Ownership Across the Program • Resource Mobilisation • Managing trade-offs against competing priorities

- **Reliable Partner and Building High performing teams:** Committed to Clients Success • Builds Successful Teams that Encourage High Performance

- **Creative Intelligence and Agility**: Resourceful •  Speed in adaptation, response and execution • Learning agility, motivation to learn, ability to ‘multi-task’

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Qualifications

- 17+ years of experience with 5 years or more in Program Management. Minimum 2-3 years of demonstrated experience as a strategic advisor to clients at C-Levels

- Experience in spearheading large or complex programs involving multiple Business Units and multiple entities (Vendors, Products, etc)

- Experience of strong program governance with the CXOs and senior executive sponsors (external as well as internal)

- Demonstrated capacity to navigate complexity, ambiguity and competing priorities to drive program success with strategic thinking and problem-solving abilities

- Experience of managing and developing a team of 200+ people from Wipro and influencing larger teams from the client & other entities

- Strong Risk Management, Change Management and Contract management experience. Strong domain knowledge and industry experience in one or more domains

- Robust experience in one or more Business-Technology areas such as Core Business Process transformation, Product Implementation, Cloud transformation, Experience/Design led transformation, Digital Transformation or others.

- Proficient in Waterfall, Agile and SAFe processes with certifications in Agile/ PRINCE 2/ PMI / SAFe and others such as PMP/ PgMP.

Additional certification in Industry domains, enterprise applications, emerging technologies preferred.

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