At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The B35 Manager – ICS Reporting Processes Hub Manager is a people‑leadership and operational oversight role, accountable for leading a central Process Hub that delivers standardised, market-agnostic, high-quality execution across governance, regulatory reporting, and control activities, enabling scalable and consistent delivery across multiple markets.

In this role, you will provide oversight, assurance, and continuous improvement across multiple processes, ensuring strong control discipline, scalable delivery, and consistently audit‑ready outcomes, while partnering effectively with stakeholders across Governance & Control organisation, Compliance, Data teams, Business, and Operations.

You will lead and develop a team of B30 Analysts, setting clear execution standards, assuring the quality and consistency of process delivery, overseeing control and testing activities, and maintaining strong stakeholder engagement and communication to ensure role clarity, effective collaboration, and accountability as the Process Hub continues to evolve with organizational needs.

This role will play a key part in a phased transition of activities into the Process Hub, with scope evolving over time as additional processes are standardised, centralised, and optimised.

Key Responsibilities

• Lead the Reporting Processes Hub, setting clear direction, expectations, and standards for execution across governance, regulatory reporting, and control processes.
• Provide people leadership for B30 Analysts, including coaching, performance management, capability building, and embedding a strong first‑line risk and control culture.
• Oversee end‑to‑end process delivery, ensuring execution activities progress accurately, on time, and in line with defined standards across all in‑scope processes.
• Assure quality and control discipline across records, documentation, approvals, and evidence, ensuring outputs are complete, consistent, and audit‑ready.
• Provide oversight of control and testing activities (including PRSA testing and related governance controls), ensuring effective coordination, issue tracking, and remediation follow‑up.
• Oversee associated execution and post‑implementation processes, ensuring timely delivery, effective escalation, and clear accountability across the team.
• Own operational reporting and MI, reviewing dashboards and insights to identify risks, bottlenecks, trends, and continuous improvement opportunities.
• Act as a senior operational partner to program governance, and leaders, escalating risks early and continuously improving the effectiveness and scalability of the Process Hub.
• Drive process optimisation and scalability by identifying opportunities to standardise, simplify, and automate reporting workflows, including leveraging AI and data-driven solutions where appropriate.
• Operate with flexibility across a range of processes, adapting to evolving regulatory requirements, organisational priorities, and the expansion of the Process Hub scope.

Skills & Experience

• Excellent English communication skills- verbal and written.

· Strong organisational skills and ability to manage multiple priorities in fast-paced environments.

• Demonstrated interest or experience in process optimisation, automation, or use of AI/data tools to improve operational efficiency and scalability.
• Proven people‑leadership capability, with experience leading, coaching, and developing teams in structured, control‑driven environments, including setting clear expectations, providing regular feedback, and building sustainable capability at scale.
• Demonstrated ability to uplift execution quality through coaching, enabling teams to improve accuracy, judgement, prioritisation, and ownership of outcomes.
• Experience overseeing control and testing activities (e.g. PRSA, RCSA or similar control frameworks), including review of evidence quality, issue tracking, remediation follow‑up, and timely escalation.
• Ability to translate operational data into clear, accurate, leadership‑ready reporting, ensuring management information is consistent, insightful, and aligned to governance and control expectations.
• Strong judgement in identifying execution risk, data quality issues, and control weaknesses, with the confidence to challenge constructively and escalate early where required.
• Excellent stakeholder‑management and communication skills, with the ability to partner effectively across Governance, Compliance, Reporting, Data and Operations teams while maintaining role clarity and accountability.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.