Key Responsibilities

VDI administration, including provisioning, migration, and users support during the Windows 11 program.

Handle deployment, troubleshooting, and automation development tasks to facilitate and streamline the Windows 11 migration process.

Fulfillment and operation activities for all infrastructure components supporting our desktop virtualization service across the Client’s group.

Skills Required

At least 3 - 5 years of experience in Desktop Virtualization, with solid Citrix Xen App/Xen Desktop/Net Scaler environment administration experience.

Knowledge of technical components of the VMWare Hypervisor, v Center, Windows Servers 2016/2019, TCP/IP networking and VPN gateway.

Scripting and automation experiences, with proficiency in the use of PowerShell scripting and Jenkins.

Experience of associated technology areas: Microsoft Azure, Windows/Office, browsers, Java, security models and tooling, identity and access management tooling, Active Directory, MECM.

Knowledge and experience of using Agile delivery methods and tools to implement both tactical and strategic changes is a plus.

Interpersonal skills – demonstrate good judgement and a good level of communication. Ability to articulate complex technical issues concisely.

Work independently and under high pressure, including but not limited to meeting tight deadline, work in odd hours and holiday.

Experience working in large-scale multinational companies, experience of working as part of an Agile or Operation team is a plus.

Respectful of different cultures, working with colleagues from across all the globe.

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Team Management Resourcing

	- Forecast talent requirements as per the current and future business needs

	- Hire adequate and right resources for the team

	- Train direct reportees to make right recruitment and selection decisions

**Talent Management**

	- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness

	- Build an internal talent pool of Hi Pos and ensure their career progression within the organization

	- Promote diversity in leadership positions

**Performance Management**

	- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.

	- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

**Employee Satisfaction and Engagement**

	- Lead and drive engagement initiatives for the team

	- Track team satisfaction scores and identify initiatives to build engagement within the team

	- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

	- Exercise employee recognition and appreciation

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Deliver

		No
		Performance Parameter
		Measure

		1
		Operations of the tower
		SLA adherence

		Knowledge management

		CSAT/ Customer Experience

		Identification of risk issues and mitigation plans

		Knowledge management

		2
		New projects
		Timely delivery

		Avoid unauthorised changes

		No formal escalations

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Competencies

Client Centricity Passion for Results Execution Excellence Collaborative Working Learning Agility Problem Solving & Decision Making Effective communication