Job Description

Do

• Produce and maintain an appropriate and up-to-date Capacity Plan, which reflects the current and future needs of the business

• Provide advice and guidance to all other areas of the business and IT on all capacity- and performance related issues

• Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and capacity of both services and resources

• Assist with the diagnosis and resolution of performance- and capacity-related incidents and problems

• Assess the impact of all changes on the Capacity Plan, and the performance and capacity of all services and resources

• Ensure that proactive measures to improve the performance of services are implemented wherever it is cost-justifiable to do so

• Monitoring patterns of business activity and service level plans

• Influencing Demand Management, in conjunction with Finance Management as appropriate

• Decide which components needs upgrade at what time and calculate the cost

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