Job Description

We are excited to offer you this new opportunity with Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as Customer Care will be to build and co-manage a strong relationship with our client’s organization and perform based on defined SLA and KPIs.

Responsibilities:

-Handling of inbound and outbound calls to address various call types from customers.

-Handling of incoming transactions (chat/email/social media) to address queries from various customers.

-Handling technical queries including troubleshooting for client diabetes-devices management software and app.

-Handling requests for free of charge items.

-Assisting customers to make the right product choice.

-Determine based on product complaint if warranty claim applies and if so, order, replacement product.

-Log information related to product complaints, to be researched by the quality team.

-Perform necessary outbound calls to reconnect or follow-up, as part of the CRM campaign.

-Response to Inbound email or whitemail via phone, email or whitemail.

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Candidate’ profile:

-Advanced level of English.

-Advanced level of Spanish.

-Excellent verbal and written communication skills.

-Problem-solving: Ability to address customer concerns and find solutions.

-Negotiation: Strong negotiation skills to secure favorable deals.

-Sales Acumen: Understanding of sales strategies and techniques.

Highly self-motivated to deliver superior customer experience.

-High energy level and personal resilience.

-Integrity and desire to comply with all legal and moral standards.

-Service and quality oriented.

Nice to have skills:

-Experience in Medical Device BPO /Diabetes devices.

-CRM Proficiency in using CRM software

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Benefits for working with us:

Competitive salary with an attractive set of social benefits:

-Private Pension Plan;

-Monthly Benefit budget;

-Medical insurance;

-Life insurance;

-Christmas bonus;

-Childbirth allowance;

-Relocation package for candidates willing to relocate;

-Great career opportunity to work for one of the biggest brands in the world in a unique work environment;

-Personal development in a multinational working environment through nice extracurricular activities with the team;

-Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;

-Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);

-Extra annual leave days depending on tenure within Wipro;

-BOOKSTER opportunities;

-Nice designed and central business office;

-Fruits, coffee and tea on the house;

-Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;

-Employee Assistance program;

-Employee Referral Program with attractive incentive schemes

-The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

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