Mission Act as a single point of contact and provide support to all customers in the assigned region, by establishing a strong and professional relationship, whilst assisting the relevant sales team to increase revenue and market share.

This will involve first call resolution for most customer queries and ensuring complex cases are escalated and followed up by the correct point of contact.

Queries will include, but are not limited to the following: Pre-sales – sizing queries, reseller referrals, opportunity identification, e-commerce.

Post-sales – Troubleshooting or technical queries for APC products, product return (RMA) Our overall objective is to positively impact our Customer Satisfaction by providing a high quality professional Primary Support to customers in EMEA, through proactive and continuous communication with customers on their open issues or service orders.

What will you do?

Provide post-sales support to customers by validating entitlements, assisting customers with unit diagnosis, troubleshooting and completing RMA’s when necessary or assuring a proper escalation to the 2nd level support if needed; Offer pre-sales support to customers by referring customers to local resellers / creating web orders, once customer’s specific needs have been identified.

Identify opportunities and escalate to the correct internal contact.

Advise customers on the correct solution for their requirements; Log customer details and problem description in our CRM tool.

Escalate cases to the technical support engineers for advanced troubleshooting and resolution; Take full ownership of all customers issues until resolution and ensure timely follow up on all commitments; Respond to requests on product pricing and features; Provide language support to escalation teams where necessary.

What skills and capabilities will make you successful?

Education: - Bachelor’s Degree requested Fluent in German Excellent command of English language Ability to multi-task (logging queries while speaking with customers) PC skills (Microsoft, Windows, ERPs) Excellent interpersonal, communications and time management skills Ability to work on own initiative but also as part of a team One-year experience in customer support is an advantage Good verbal and written communication skills are required Basic aptitude for learning technical concepts is essential Flexible and an ability to learn quickly.

What's in it for you?

Flexible work schedule and home-office options (hybrid) A wide range of benefits: Bookster, Flexible Benefits by Edenred, Meal tickets, discounts at several partners Medical & healthcare options: Private medical subscription; Life insurance Mental healthcare: Employee Assistance Program (24/7 online counseling) One day off to celebrate your birthday with your beloved ones Hands-on training and access to our technical labs Development Plan through Career path and coaching Schneider Career HUB - a platform where you can easily find your next challenge, an exciting project, coffee chats or a cool mentor Sustainability is at the heart of what we do, who we are, and what we believe in Exposure to a multicultural and dynamic environment Inclusion and Care – an integral part of the company's history, culture, and identity.

Let us learn about you!

Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.

We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us.

This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values.

We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.

Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer.

It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Mission Act as a single point of contact and provide support to all customers in the assigned region, by establishing a strong and professional relationship, whilst assisting the relevant sales team to increase revenue and market share.

This will involve first call resolution for most customer queries and ensuring complex cases are escalated and followed up by the correct point of contact.

Queries will include, but are not limited to the following: Pre-sales – sizing queries, reseller referrals, opportunity identification, e-commerce.

Post-sales – Troubleshooting or technical queries for APC products, product return (RMA) Our overall objective is to positively impact our Customer Satisfaction by providing a high quality professional Primary Support to customers in EMEA, through proactive and continuous communication with customers on their open issues or service orders.

What will you do?

Provide post-sales support to customers by validating entitlements, assisting customers with unit diagnosis, troubleshooting and completing RMA’s when necessary or assuring a proper escalation to the 2nd level support if needed; Offer pre-sales support to customers by referring customers to local resellers / creating web orders, once customer’s specific needs have been identified.

Identify opportunities and escalate to the correct internal contact.

Advise customers on the correct solution for their requirements; Log customer details and problem description in our CRM tool.

Escalate cases to the technical support engineers for advanced troubleshooting and resolution; Take full ownership of all customers issues until resolution and ensure timely follow up on all commitments; Respond to requests on product pricing and features; Provide language support to escalation teams where necessary.

What skills and capabilities will make you successful?

Education: - Bachelor’s Degree requested Fluent in German Excellent command of English language Ability to multi-task (logging queries while speaking with customers) PC skills (Microsoft, Windows, ERPs) Excellent interpersonal, communications and time management skills Ability to work on own initiative but also as part of a team One-year experience in customer support is an advantage Good verbal and written communication skills are required Basic aptitude for learning technical concepts is essential Flexible and an ability to learn quickly.

What's in it for you?

Flexible work schedule and home-office options (hybrid) A wide range of benefits: Bookster, Flexible Benefits by Edenred, Meal tickets, discounts at several partners Medical & healthcare options: Private medical subscription; Life insurance Mental healthcare: Employee Assistance Program (24/7 online counseling) One day off to celebrate your birthday with your beloved ones Hands-on training and access to our technical labs Development Plan through Career path and coaching Schneider Career HUB - a platform where you can easily find your next challenge, an exciting project, coffee chats or a cool mentor Sustainability is at the heart of what we do, who we are, and what we believe in Exposure to a multicultural and dynamic environment Inclusion and Care – an integral part of the company's history, culture, and identity.

Let us learn about you!

Apply today.