Job Description

Location and Work Mode:

• Regular working hours from 9:00 - 17:00

• Onsite module of work from Warsaw – 5 days from our Customer office

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Responsibilities:

• Provide on‑site and desk‑side IT Infrastructure and Field Support to end users

• Troubleshoot and resolve hardware, software, and operating system issues while ensuring compliance with hardware warranty and customer security policies

• Install, configure, and support laptops, desktops, printers, peripherals, and accessories

• Perform smart hands and physical assistance activities at customer sites under instruction

• Support conference room A/V equipment and basic VoIP phone configuration and troubleshooting

• Provide basic support for networking devices and infrastructure (LAN/WAN)

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Requirements:

• 2–4 years of IT Infrastructure / Field Support experience

• Fluent in English and Polish

• Hardware, OS, and software troubleshooting (Windows, macOS, Linux)

• Desk‑side and smart hands support (laptops, desktops, printers, peripherals)

• Office 365, basic networking (TCP/IP, DNS, DHCP, VPN), MDM & VDI exposure

• Conference room A/V and basic VoIP support Service Now / Remedy ticket handling,

• SLA‑driven support

• Strong customer focus, communication skills, and ability to work under deadlines

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What we offer:

• Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via My Benefit cafeteria)

• Premium medical services for employees and family members (Luxmed)

• Life & Disability Insurance for employees and family members (Generali)

• Profitable Voluntary Pension Fund

• Social Fund benefits: holiday bonuses, kindergarten allowances, etc.

• Integration and cultural events for employees

• Reward and recognition programs for high performers

• Employee Referral bonuses

• Relocation assistance: accommodation, travel, and other covered expenses

• Friendly and inclusive company culture

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Equal Opportunity Employer:

Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

Internal Reporting and Whistleblower Protection:

Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.