Job Description

Experience: 8+ Years of experience in Network Admin

• Expert on design, configuration and implementation of Data Center, Branch with Nexus, L3 switch Configuration.

• SD-WAN Network Configuration and management.

• Wireless WLC/AP infrastructure management, & configuration.

• Provides 3rd level technical support on data network related issues.

• Expert in switching technology with LAN and data center networking (Gigabit Ethernet, L2/L3 Switching, VLANs, STP, VTP etc.) are required.

• Network IP address design and optimization. Expert in Configuration and troubleshooting of routing protocols (RIP, EIGRP, OSPF, BGP).

• Excellent knowledge in various dynamic routing and switching protocols and network troubleshooting in data center network as well as WAL technologies.

• Niche Technology experience like Cisco ACI, NSX, SDN, SDA and DNAC

• Good knowledge in Wireless technology, DNS/DHCP/NTP and experience in operational support for wireless controllers and APs on escalated calls. Cisco / Aruba

• Experience in system platforms like Cisco Nexus, Infoblox, Riverbed, Cisco WLS

• Configure and Troubleshoot Network optimization solutions like Riverbed, Cisco WAAS etc.

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Team Management

**Resourcing**

	- Forecast talent requirements as per the current and future business needs

	- Hire adequate and right resources for the team

	- Train direct reportees to make right recruitment and selection decisions

**Talent Management**

	- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness

	- Build an internal talent pool of Hi Pos and ensure their career progression within the organization

	- Promote diversity in leadership positions

**Performance Management**

	- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.

	- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

**Employee Satisfaction and Engagement**

	- Lead and drive engagement initiatives for the team

	- Track team satisfaction scores and identify initiatives to build engagement within the team

	- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

	- Exercise employee recognition and appreciation

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Deliver

		No
		Performance Parameter
		Measure

		1
		Operations of the tower
		SLA adherence

		Knowledge management

		CSAT/ Customer Experience

		Identification of risk issues and mitigation plans

		Knowledge management

		2
		New projects
		Timely delivery

		Avoid unauthorised changes

		No formal escalations

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