Service Level Management 6 to 15 Yrs

• Bng, Chn, Hyd, Pune

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• 8-10 years of service delivery experience
• Expertise on ITIL Process’s SLAs & KPIs about measurability, achievability & reporting as per the frequency
• Experience in Predictive Analysis of the tickets to pre-active avoidance of SLA misses
• Experience in Service Reporting from any of the ITSM Tool; BMC Remedy/ Service Now/ HPSM
• Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa
• Ensure that IT and the customers have a clear and unambiguous expectation of the level of service to be delivered

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