Job Description

• Work with Business and technology partners to Define, document and translate business requirements into detailed functional specifications, considering non-functional requirements.

• Research and analyze current state system capabilities and define technology solutions options and recommendations.

• Document in the form of epics, stories, wireframes, business rules, and acceptance criteria. Ensuring stories are "ready" for upcoming sprints.

• Assist testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.

• Contribute to project management activities such as: scoping and estimating project efforts, identifying risks and recommending mitigation measures, communicating activity status, as well as escalating and communicating possible issues.

• Participate in quality management reviews, including designs, prototypes and other requirements work products.

• Work closely with stakeholders to determine solutions, assess impact to existing work processes and systems, and pinpoint how to manage integration.

• Provide operational and process-related analysis and support.

• Respect existing processes and standards including requirements management and project management disciplines, technology delivery and business technology architecture, escalating issues as needed.

• Gain knowledge in own area, stay abreast of technology trends and developments, develop expertise in WIPRO services, applications, infrastructure, analytical tools and techniques, business domains and their products and services.

• Support a positive work environment that promotes services to the business, quality, innovation and teamwork and ensure timely communication of issues/points of interest

• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency

• Illustrate the five key guiding principles: Adopt an enterprise-wide approach, ensure secure and stable operations, automate and modernize systems, focus on delivery outcomes and foster speed.

Job Requirements:

• Bachelor’s degree with more than 5-8 years relevant experience as a Salesforce Business Analyst professional

• Commitment to applying advanced to expert knowledge of business technology delivery practices and standards and related expertise, including design, development, testing and project management.

• Advanced to expert knowledge of system analysis process and techniques, as well as system components, functionality, interfaces, data flows and business rules.

• Ability to work independently as the senior or lead system analyst and coach or guide team.

• Experience and comfort level acting as a subject matter expert and consultant.

• This is a Hybrid role in Toronto 3-4 days/week