Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

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Roles & Responsibilities:

• Behavioural - interpersonal and influence management skills , Behavioural
• Knowledge of Customer's Culture. , Domain
• Domain knowledge / Customer Centricity / Commitment Qualifications

College Graduate / College Undergarduates completed 4 semesters without back subjects and SHS Graduate with or without BPO experience.

Experience in call center will be an advantage.

Healthcare experience will be an added advantage

Decent communication proficiency is required

Mandatory Skills:

Provider Inbound