Job Description

Description for the role b. In this role he will be responsible for testing Femtocell Solution in E2E 4G/5G Network . The testing areas comprises of doing E2E Network Integration, Functional regression, Call Processing & OAM feature testing, debugging of complex issues in the lab and field will also be part. Basic test planning, writing them, creating CRs and follow-ups. Reviews of feature requirements, Customer documentation and provide comments to them. c. The ideal candidate should possess a strong technical background and a good understanding of Femtocell ( Small Cells ) and 4G/5G technology. He should have worked in End-to-End test and verification in 5G area . Has a good root cause analysis skill, which would be required during execution of the feature testing. We have E2E network setup with all the Femto gateways, core network etc. d. Should be conversant with Latest 5G features like , ENDC , CBRS related features ( SAS Servers , Domain proxy , etc ) , L2/L3 testing , Mobility testing , UE-ANR testing , SA Option2 , PTP , EPS fallback , SON , etc . e. He should have worked with Qualcomm MTPs , Commercial UEs and should be able to debug QXDM logs . Able to work in lab to configure the gnb’s with cOAM , SeGW etc and debug the feature and network issues .

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Do:

**Implement deployment quality strategy for the assigned Accounts**

	- Provide inputs in the development of strategy for the assigned accounts while considering the quality standards, client expectations, quality, and monitoring mechanisms

	- Review and reallocate the priorities to align with the overall strategy of the line of business / business unit

**Quality control and Customer satisfaction**

	- Support the completion of Annual Customer Satisfaction survey by ensuring completion of survey by the account customers, representatives for various projects within the account.

	- Ensure completion of survey and address any queries in a timely manner.

	- Support in conceptualizing the action planning by communicating with clients and interacting with Delivery Managers, vertical delivery heads and service delivery heads

	- Drive the account wise tracking of action planning identified for sustained CSAT in various projects.

	- Drive the Quarterly pulse survey for selected accounts or projects for periodic check-ins.

	- Support the Account Leadership teams for tracking and managing client escalation for closure.

**Early Warnings and Business partnership**

	- Drive the implementation of mechanisms for preventing client escalations / dis-satisfactions by creating an early warning system in DigiQ covering aspects like delivery quality, delivery schedule, resources constraints, financial issues (overloading of effort / over-run potential), productivity, and slippages on milestones.

	- Participate in Monthly and Quarterly Business review along with Business and Account leadership to ensure adherence of defined quality processes, define new life cycle models and ensure gating processes are followed the projects within the accounts.

	- Drive the upskilling of delivery teams on quality management tools, knowledge management and create mechanisms for sharing of best practices.

	- Support the collection of metrics on the performance / health of process and regular publishing of compliance and metrics dashboards.

**Continuous Improvement**

	- Drive a culture of continuous improvement in the assigned accounts to ensure enhance efficiency and productivity of resources

	- Create mechanisms between the projects in the account for sharing knowledge, quality issues, risk mitigation methods within the accounts to drive the continuous improvement

	- Plan and drive year on year improvement goals in various projects by way of process streamlining & improvements and automation, leading to cost savings and / or efficiency

	- Support the collection of metrics to show the improvements- efficiency / productivity improvement.

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**Team Management**

	Team Management

		- Clearly define the expectations for the team

		- Assign goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports

		- Guide the team members in acquiring relevant knowledge and develop their professional competence

		- Drive geography specific trainings for the quality team, designed basis the statutory norms that apply in different countries

		- Ensure that the Performance Nxt is followed for the entire team

	Employee Satisfaction and Engagement

		-  Lead and drive engagement initiatives for the tea

		- Track team satisfaction scores and identify initiatives to build engagement within the team

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Deliver

		**No.Performance Parameter Measure**

		1.

Quality Control and Customer satisfaction:

			- CSAT Score-BU/Account/Portfolio level

			- Process Compliance/Exceptions Scores

			- Audit Coverage percentage

			- Schedule performance Scores

			- Planned vs actual project effort

			- Resource productivity scores

		2.

Capability Building

			- New Employee Onboarding

			- New Employee Certifications

		3.

Continuous Improvement

			- Lean projects implemented per year

			- Productivity improvement of resources

			- Continuous Improvement Processes implemented per year

		4.

Team Management

			- Team attrition %

			- Employee satisfaction scores

		5.

Capability Building

			- % trained on domain and location specific skills,

			- % of team trained in necessary leadership skills

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