Job Description

• Experience in the area of Enterprise monitoring, Event Management, Infrastructure Discovery, Automation, Configuration Management and Integration with ITOM solutions

• Hands-on experience in Ops Ramp design, implementation and integration with 3rd party solutions

• Collects, generates, or helps refine high level requirements / use cases and creates implementation strategy, acceptance criteria (with input from the customer)

• Work with different engineering teams across the organization in order to determine scope for monitoring & event management solution designs and provide implementation roadmap

• Experience in monitoring database systems, Understand and manage systems upgrade path, scaling and automate routine tasks.

• Recommend best practice for configuration management for all Ops Ramp components.

• Responsible for the formation and implementation of Ops Ramp Solution standards, practices, Automations and procedures that best fits for an enterprise infrastructure.

• Should have good experience in Design, development, and implementation of IT Operations monitoring solutions with integration into other ITSM applications

• Design integration workflows using Ops Ramp Platform.

• Experience with REST and SOAP web services and use of connectors for integration.

• Solid understanding of integration design patterns, SOA/EAI best practices

• Ability to troubleshoot Ops Ramp (debuggers / flow analyzers) deployment issues

• Knowledge in using J2EE, XML, XSLT, JMS, JSON, SQL, Python, NodeJS

• Expertise in configuring Dynamic Applications, Business Services, Dashboard & Reports

• Hands on experience in infrastructure discovery through Ops Ramp platform and onboarding the Server infrastructure on to Ops Ramp platform.

• Experience in System Administration

• Experience in monitoring Agent installation, Silo configuration and management

• Experience in event management functionality. Netcool Omnibus / Moogsoft / Splunk / MF Ops Bridge and other event management tools are added advantage.

• Experience in integration with Service Management tools like Service Now, BMC Remedy

• Knowledge in third party discovery tools like Service Now and BMC discovery is an added advantage.

• Strong understanding of Infrastructure network concepts and protocols.

• Experience in remediation of discovery and monitoring issues in the infrastructure

• Good analytical, problem solving, logical thinking. Standby support during non-office hour is required.

• Co-ordinating with support teams in resolving issues. Working with Vendor in updating the Patches, fixes, and version upgrades

• Interested to work in multi skilled environment and adapted to learn new technologies that supports any Enterprise Infrastructure

• Customer facing experience is a must

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Do

1. Provide tool design, development and deployment support for the project delivery

a. Interact with the internal project or client to understand the project requirement from a tool perspective
b. Design the solution keeping in mind the tool requirements, current tools available as well as details on licenses required etc.
c. Provide budget and timeline estimates for the tool development/ deployment as required
d. For any new tool development, identify sources for development (internal or 3rd party) and work with the project managers on the development of the tool keeping in mind the production rollout timelines
e. Conduct commercial discussions with the 3rd party vendors for licenses or tool development
f. Conduct appropriate testing to ensure error free deployment of the tool on the project
g. Ensure deployment of tool on time and within the estimated budget

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Deliver

		**No. Performance Parameter   Measure**

		1.

Tool Development and deployment:

		Quality of solution

		Timely development and within budget

		Timely deployment of tool

		Error free deployment

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