Job Description

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Role: Data center Technician

Responisbilities: .

• Experience in using Service-Now to create changes and CTASK, updates statuses and close down changes on completion.

• Proactively monitoring Service-now for alerts, incidents and tasks, corresponding and communicating with third-party vendors and internal clients

• Create rack elevation plans and patching schematics using excel and Visio for copper and fibre connectivity.

• Patching, racking and stacking for installs, following internal best practices & IMAC process.

• Installation and testing of physical patching to equipment, dressing down and labelling cables.

• Material control, maintain records of deliveries, storage and update ticketing systems.

• Daily housekeeping checks, reporting on noncompliance issues, hardware alerts and tracking until remediated.

• Managing access control process for the datacentre, raising requests tickets for authorised approval.

• A Pro-active approach is required for this role, to continuously improve services and processes.

Skills Required:

• Excellent Microsoft skills, Excel, Word, Outlook & Teams

• Basic hardware support not just limited to manual power cycling of devices as well as replacing any hot swappable components on request

• Emergency call out requires attendance at DC within 1 hour maybe.

• Must hold a full UK driving licence.

• A flexible approach is a must: Predominately working week days 9 – 5 in London but would be required to cover project work after 19:00 on week days and at weekends when necessary, occasionally would be a requirement to cover workloads at the customers second active datacentre centre in Singapore

• Knowledgeable in technical project requirements to give guidance of physical provisioning, power, cooling and logical network connectivity.

• Must have strong experience of IT infrastructure working in an in-house or COLO datacentre.

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