Job Description

Role Purpose

The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.

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Role: .Net fullstack Lead

Core Responsibilities

• Design and develop scalable applications using **C#**or equivalent OOP languages

• Build modern, responsive web interfaces using ReactJS (or similar front-end frameworks)

• Develop robust API and backend components(e.g.,Azure Functions or equivalent)

• Work with SQL and/or NoSQL databases for efficient data storage and retrieval

Dev

Ops & Operational Excellence:

• Implement CI/CD pipelines to enable rapid and reliable deployments

• Ensure system observability through telemetry, monitoring, and logging

• Set up proactive alerting mechanisms to maintain reliability and performance

Collaboration & Communication

• Work closely with cross-functional teams to deliver end-to-end solutions

• Communicate effectively with technical and business stakeholders to ensure clarity and alignment

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Deliver

		No
		Performance Parameter
		Measure

		1
		Process
		No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT

		2
		Team Management
		Productivity, efficiency, absenteeism

		3
		Capability development
		Triages completed, Technical Test performance