Job Description

Rates including mark up - 170 - 180 k/m

Location

• Pune

Experience - 5 - 8 years

Job Summary

We are seeking an Incident Manager with strong communication and stakeholder management skills to lead and coordinate incident response in enterprise IT environment. The role focuses on clear, timely communication during incidents and effective coordination between technical teams and business stakeholders.

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Key Responsibilities

• Act as the single point of contact for communication during Major Incidents.

• Manage the end‑to‑end Incident Management lifecycle from identification to closure.

• Facilitate incident bridge calls and coordinate resolution across application, infrastructure, SRE, and vendor teams.

• Provide clear and timely incident updates to business and leadership stakeholders.

• Handle escalations during high‑severity incidents and manage stakeholder expectations.

• Support and conduct Post‑Incident Reviews (PIRs) to capture lessons learned.

• Ensure incidents are handled in line with ITIL Incident & Major Incident Management processes.

• Maintain accurate incident documentation and communication logs.

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Job Skills

• ITIL Incident & Major Incident Management

• Strong verbal and written communication skills

• Executive‑level incident communication

• Stakeholder and escalation management

• Ability to translate technical issues into business‑friendly language

• Calm and structured approach during high‑pressure situations

• Hands‑on experience with BMC Remedy for incident logging, tracking, escalation, and reporting

Preferred Qualifications

• ITIL Certification (Foundation or above)

• Exposure to financial services / regulated environments

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