Job Description

Primary Skills (Must Have): HP Nimble/ Alletra Storage and brocade SAN switches

o Secondary Skills: Isilon

Experience:

• 4–7 years of hands-on experience with enterprise storage technologies, including:

o EMC XtremeIO

o EMC Isilon / Power Scale

o HP Nimble

o Alletra Storage

o EMC Data Domain

o Oracle ZFS

o Brocade SAN Switches

Role & Responsibilities:

• Provide 24x7 operational support for storage infrastructure and be available for on-call rotations as required.

• Troubleshoot and resolve complex storage-related incidents with strong analytical and problem-solving skills.

• Handle hardware troubleshooting and coordinate effectively with OEM/vendors for issue resolution and escalations.

• Act as the first point of escalation for all technical and process-related issues within the storage domain.

• Provide subject matter expertise (SME) support to internal teams and stakeholders when required.

• Conduct Root Cause Analysis (RCA) for major incidents and ensure preventive and corrective actions are implemented.

• Adhere to defined quality, security, and compliance processes for the engagement.

• Ensure clear, timely, and effective communication during incidents and operational activities.

• Act as a crisis manager, driving quick and efficient resolution during high-severity incidents.

• Plan and schedule changes and maintenance activities, coordinating with multiple stakeholders.

• Contribute to service improvement initiatives, effort estimation, and reviews for new or transition projects.

• Develop and support automation initiatives, including scripting to improve operational efficiency.

• Ensure continuous knowledge acquisition, documentation updates, and knowledge sharing within the team.

Required Skills:

• Strong expertise in enterprise storage and SAN technologies

• Good knowledge of scripting and automation

• Experience in vendor management and escalation handling