Job Description

• Manage the end-to-end application lifecycle (onboarding, support, decommissioning) for key SaaS collaboration systems (e.g., Google Workspace, Slack, Miro, Asana)

• Provide Tier 1/2 support, resolving user issues, managing permissions/access, and proactively monitoring system performance and availability.

• Partner with cross-functional teams (IAM, Security, Legal, Procurement) to establish, update, and enforce application policies (including lifecycle), licensing, and financial renewals, inclusive of rightsizing, RFI, RFP, implementation and termination/decommissioning of tooling.

• Assist with the setup, configuration, integration, maintenance, and troubleshooting of collaboration tools across the organization for end users.

• Document incidents, supported user training/onboarding, and contribute to process improvements to drive efficiency in SaaS operations.

• Target efficincies through automation and AI technologies; enhance workflows and interoperability in our owned systems

• Familiarity supporting Enterprise SaaS tools such as Google Workspace, Zoom, Slack, Okta, Asana, Miro, etc

• Solid understanding of GAM (Google Automation), Python, REST API

• Strong problem-solving skills and the ability to troubleshoot technical issues efficiently.

• Excellent communication skills and the ability to explain technical concepts to non-technical users.

• Solid understanding of secure authentication methods (SAML, OIDC, etc.), SSO, and IAM best practices to support user access management and security across collaboration systems.

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