Job Description

Rate :

• 130K/M

location :

• HYD

EXP:

• 8+ years

Key Responsibilities:

Routing & Switching (Core Expertise)

· Act as L3/SME escalation for complex LAN/WAN issues across DC, and branch networks

· Design validation, optimization, and troubleshooting of:

o Routing protocols: BGP, OSPF, EIGRP

o Switching technologies: VLANs, STP (RSTP/MST/PVST), Ether Channel

o High availability: HSRP / VRRP / GLBP

· Perform root cause analysis (RCA) for recurring or high‑impact incidents

· Lead network performance tuning, convergence optimization, and resiliency improvements

· Review and approve network changes as part of CAB / Change Management

Operations & Governance:

· Define and enforce network standards, best practices, and SOPs

· Support capacity planning, lifecycle management, and upgrade strategies

· Coordinate with OEMs / ISPs / cloud providers for escalations and defect resolution

· Provide technical guidance and mentoring to L1/L2 engineers

· Contribute to network documentation, HLD/LLD validation, and audit readiness

· Participate in major incident management (MIM) and post‑incident reviews

Required Technical Skills:

Mandatory

· Strong hands‑on experience in Enterprise Routing & Switching

· Advanced knowledge of BGP, OSPF, route redistribution, summarization

· Proven experience with SD‑WAN solutions (Versa / Silver Peak / Viptela)

· LAN technologies: Cisco Catalyst (2960/3650/3750/9300/4500 series or equivalent)

· Network troubleshooting using CLI, packet analysis, and monitoring tools

· Change, Incident, and Problem Management in ITIL‑aligned environments

Good to Have:

· Data center networking concepts

· Cloud networking exposure (AWS / Azure VPC/VNet, TGW, VPN)

· Network security fundamentals (ACLs, IPSec, firewalls)

· Monitoring tools: Solar Winds, Ops Ramp, Forti Analyzer, SNMP‑based platforms

Soft Skills & Behavioral Expectations:

· Strong analytical and problem‑solving skills

· Ability to explain complex technical issues to non‑technical stakeholders

· High ownership during outages and critical escalations

· Excellent documentation and communication skills

· Experience working in 24x7 operations / global delivery models

Educational Qualifications:

· B.E. / B.Tech / M.Tech in Computer Science, Electronics, or equivalent

· Relevant certifications (preferred):

· CCNP / CCIE (Routing & Switching or Enterprise)

· SD‑WAN vendor certifications (Aruba, Cisco, Versa)

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Do

**Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)**

	- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution

	- Conduct technology capacity planning by reviewing the current and future requirements

	- Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable

	- Strategize & implement disaster recovery plans and create and implement backup and recovery plans

**Manage the day-to-day operations of the tower**

	-  Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.

	- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower

	- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges

	- Develop shift roster for the team to ensure no disruption in the tower

	- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.

	- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps

	- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

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Team Management

**Resourcing**

	- Forecast talent requirements as per the current and future business needs

	- Hire adequate and right resources for the team

	- Train direct reportees to make right recruitment and selection decisions

**Talent Management**

	- Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness

	- Build an internal talent pool of Hi Pos and ensure their career progression within the organization

	- Promote diversity in leadership positions

**Performance Management**

	- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.

	- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below

**Employee Satisfaction and Engagement**

	- Lead and drive engagement initiatives for the team

	- Track team satisfaction scores and identify initiatives to build engagement within the team

	- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

	- Exercise employee recognition and appreciation

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Deliver

		No
		Performance Parameter
		Measure

		1
		Operations of the tower
		SLA adherence

		Knowledge management

		CSAT/ Customer Experience

		Identification of risk issues and mitigation plans

		Knowledge management

		2
		New projects
		Timely delivery

		Avoid unauthorised changes

		No formal escalations

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