Job Description

Role Purpose

The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB).

The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him.

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Do

The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one.

• The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services.

• Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations.

• Ensuring that all CI’s are accurately registered

• Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System

• Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB

• Creating reports and analyses the CMDB when requested by the Configuration Manager

• Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own

• Ensuring that authorized procedures and work practices are followed

• Own the SACM process end to end

• Make sure all changes to the CIs and the CMS are controlled, audited and reported

• Make sure the CMS is up-to-date

• Define the naming conventions for the CIs

• Own the CMS

• All updates to the CMS go through the Configuration Manager

• Take control of both the software and hardware CIs

• Control of all assets and liaison with the procurement team is one of the key responsibilities

• Define the asset disposal policy along with the customer

• Work closely with the change and release team to make sure the CMS is up-to-date

• Conduct scheduled and also ad hoc audits of the CIs

• Define an audit policy and audit process covering local as well as remote CIs

• Handle discrepancies resulting out of the audits

• Maintain libraries or other storage areas to hold CIs

• Safeguard the integrity of the logic of the CMDB and associated libraries

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• Configuration Librarian in particular will be responsible for the following activities

- Supervise and control receipt, identification, storage and withdrawal of all supported CIs

- Supervise the functional design and support of the CMDB and associated libraries

- Assist in the identification of products and CIs

- Maintain and provide information on the status of CIs

- Number, record, store and distribute Configuration Management issues

- Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library

- Hold master copies of documents, software, etc.

- Notify holders of any changes to their products or CIs

- Assist in conducting audits

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KEY SKILLS AND COMPETENCIES

• Good analytic and decision-making skills.

• Good communication skills.

• Good presentation skills.

• Must have conflict resolution abilities.

• Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines

• IT hardware and Software setup, management and troubleshooting capabilities

• Configuration Management experience on document control, source code management, and Defect Management tools

• Should be able to create a CMDB repository

• Should have understanding of the software development lifecycle

• Experience of working in a multi-site environment

• Extensive experience with SCM tools and with build automation software

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