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About this role:

Wells Fargo’s Consumer Lending business empowers millions of customers each day across personal loans, lines of credit, flex loans, and more. The Personal Lending (PL) team focuses on product innovation, customer experience, pricing, and portfolio performance.

The Personal Lending Product Strategy team is hiring a Lead Business Execution Consultant to drive strategic planning, customer experience transformation, and long‑term initiative management. This highly visible role partners across Product, Finance, Operations, Data, and Technology to shape our target‑state customer journey and influence investment decisions.

This is a newly created role on a growing team—ideal for someone who thrives in ambiguity, builds strong cross‑functional relationships, and influences without direct authority.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

Strategic Planning & Initiative Leadership

• Facilitate and manage key strategic decision forums, including intake and idea refinement processes.
• Manage the multi‑year investment plan and initiative roadmap in partnership with Finance and Product Capabilities.
• Develop and maintain roadmap materials and structure executive level updates on strategic initiative progress, key decisions, and risks.
• Manage multi‑year technology investment roadmaps and gain alignment across stakeholders on annual investment needs (e.g., $10–15M+ per year).
• Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate.
• Manage complexity and drive alignment by partnering across multiple teams to influence decisions and deliver results.
• Provide senior leadership with updates on end‑to‑end client experience and related strategic processes.

Customer Journey & Process Optimization

• Lead customer journey mapping through loan shopping, onboarding, servicing, and ongoing experiences, identifying opportunities for automation and AI.
• Conduct ongoing monitoring of the current‑state end‑to‑end client experience, assessing performance across processes.
• Develop the vision for the target‑state client experience based on gaps identified through consumer research, NPS, and other feedback channels.
• Partner with Operations, Underwriting, Servicing, Technology, and Data teams to recommend improvement strategies.
• Monitor risks and issues through the full end‑to‑end client experience model.
• Incorporate voice‑of‑customer insights to influence product and experience design.

Cross‑Functional Leadership & Collaboration

• Lead cross-functional teams to plan and execute programs and initiatives aligned to the end‑to‑end customer experience.
• Influence and guide partners across Product, Operations, Risk, and Technology to align on shared strategy and deliver the optimal customer journey.
• Provide leadership and mentorship to less experienced Business Execution and Strategy staff.

Analysis & Decision Support

• Perform data‑driven assessments to solve complex issues and deliver actionable recommendations.
• Perform assessments using fact‑finding and data, applying creative approaches to solving complex issues and developing appropriate solutions or recommendations.
• Support decision‑making in highly complex, multifaceted situations across the PL business.

Required Qualifications:

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in customer experience, product management, or roles that directly influence customer outcomes.
• Lean Management, Six Sigma, or process improvement background.
• Demonstrated ability in process mapping, journey design, and solution thinking.
• Strong relationship management and communication skills with the ability to influence in a matrixed environment.
• Experience in financial services or related industries supporting complex, cross‑functional initiatives.

Job Expectations:

• Hybrid schedule (on-site work required).
• Visa sponsorship is not available; relocation assistance is not provided.
• Must live within a commutable distance to the work location.

Locations:

2200 Concord Pike Wilmington Delaware 19803

Posting End Date:

7 Apr 2026
**Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.