Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step.

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See yourself at Twilio

Join the team as Twilio’s next Senior Product Manager, Talent Systems.

About the job

We are actively recruiting for this role to fill an existing vacancy. This position is needed to own the technical blueprint and functional alignment of Twilio’s Talent Acquisition and Performance Management ecosystems. This role is the bridge between program strategy and technical execution. You will partner closely with System and Program Owners to ensure that configurations and AI-driven insights directly meet our talent program objectives.

Responsibilities

In this role, you’ll:

• Build and maintain partnerships with System and Program Owners to manage expectations and drive cross-functional consensus, ensuring all technical configurations align with talent program objectives.

• Serve as the primary functional expert for Talent and Recruiting systems, translating program requirements into technical specifications.

• Partner with System Leads and **Program Owners **to ensure system configurations are scalable, compliant, and aligned with the long-term talent strategy.

• Lead functional testing, User Acceptance Testing (UAT), and post-cycle retrospectives to ensure every talent cycle meets the defined program objectives.

• Establish and maintain robust technical documentation and translate complex technical constraints into clear business risks and opportunities for Talent and Recruiting leadership.

Qualifications:

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 7–10 years of experience as an HRIS Architect,Systems Consultant, or Technical Product Owner specializing in Talent systems.

• Deep Functional Expertise: Proven experience in Talent & Performance (specifically Succession and Talent Reviews) and Recruiting modules.

• Compliance: Knowledge of global data privacy regulations (e.g., GDPR) as they relate to talent acquisition and performance data.

• Systems Thinking: Proven ability to align complex, global talent programs with enterprise system architecture.

• Operational Excellence: Strong background in technical governance, change management, and risk mitigation in a high-growth environment.

Desired:

• Configuration or architectural skills in Workday (Talent, Performance, and Recruiting).

• Experience with Eightfold AI or similar talent intelligence platforms to drive program enablement and insights.

• Experience collaborating with multiple stakeholders or System Leads in a shared-ownership environment.

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer:

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• CAD $120,640.00 - CAD $150,800.00

• Target Bonus Percentage 15% (When Applicable)

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.