Head of Client Solutions, AUNZ at TikTok

Responsibilities

Team Introduction
Our Client Solutions Team helps nurture market accounts through high-touch client service and education on solutions, supporting brands in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise, and market-level insights.

Responsibilities:

• Manage and develop a team of client solutions managers to deliver results against set goals.
• Take the initiative and operate with a high degree of autonomy.
• Lead the development and localization of processes and advertiser/agency service models to ensure effective service and drive growth.
• Analyze campaign performance data to offer clients data-driven business insights, and at the same time, use those insights to improve our advertising offerings.
• Support and work with the sales team on pre-sale research and pitch.
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.
• Work to manage custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered on time.
• Serve as an external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnerships.
• Proactively lead product update discussions, educate brands and agencies on Tik Tok's new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns.
• Invest in the team & people. Coach the team on both industry/market know-how and necessary skill sets.

Qualifications

• Minimum Qualifications

• Solid experience in digital marketing, product, consulting, communications, or internet technology, with 5 years of experience managing teams.

• Experience strategizing, planning, managing performance, and branding campaigns.

• Expert in digital marketing channels and products; pro in campaign optimization.

• Solid knowledge & experience in tracking, attribution, and measurement logic; experience using some of the major tools like GA, Appsflyer, Adjust, etc.

• Project management experience in a data-driven decision-making environment.

• Strategic thinker with experience identifying and leading initiatives to drive business performance.

• Excellent communication and presentation skills.

• Preferred Qualifications

• Flexible team player who navigates a fast-paced and often ambiguous environment well.

• Highly organized, confident, and self-motivated individual who is equally comfortable managing a strong-performing team and communicating with C-suite staff.