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Client Solutions Manager - GBS

TikTok

Client Solutions Manager - GBS

TikTok

Ho Chi Minh City, Vietnam

·

On-site

·

Full-time

·

1mo ago

Benefits & Perks

Generous paid time off and holidays

401(k) matching

Professional development budget

Flexible work arrangements

Learning

Flexible Hours

Required Skills

Python

PostgreSQL

JavaScript

Responsibilities

Client Management & Consulting

  • Provide consultation, strategy, and media plans for advertisers based on their business objectives
  • Support and work with the sales team on pre-sale research and pitch
  • Provide pre-campaign workshops to help advertisers and their agencies to design brand campaigns for success
  • Analyze campaign performance data to offer clients data-driven business insights and simultaneously use those insights to improve our advertising offerings

Campaign Management & Revenue Impact

  • Coordinate and collaborate with ad ops, product, R&D, measurement teams, etc. internally to ensure a smooth and successful campaign execution
  • Conduct post-campaign reviews and analysis to rationalise campaign performance and uncover insights, to provide strategic marketing recommendations for advertisers
  • Analyze past campaign performance to discover common trends and patterns to build best practice
  • Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization
  • Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign

Product Adoption & Scale

  • Proactively lead product update discussions, educate brands and agencies on Tik Tok's new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns
  • Serve as an external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnerships
  • Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization
  • Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign

Qualifications

Minimum Qualifications

  • Minimum 5+ years of experience in digital advertising, with a focus on app performance marketing (UA, retargeting, programmatic)
  • Deep expertise in mobile measurement partners (MMPs) like Adjust, Apps Flyer, or Branch, and familiarity with SKAd Network
  • Strong analytical skills (Excel, SQL, or data visualization tools) and experience with A/B testing
  • Advanced campaign strategy and execution app performance campaign
  • Excellent communication and presentation skills, with the ability to influence C-level stakeholders
  • Experience with ad verification partners (IAS, DV, MOAT), branding/performance measurements and campaign optimization based on internal and 3rd/4th party data a plus
  • Passionate for marketing in Tik Tok, excellent listening skills and proactive about collaboration

Preferred Qualifications

  • Self-starter, fast learner with a can-do spirit
  • A team player and collaborator
  • A growth mindset with strong commitment to continuous learning and improvement

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About TikTok

TikTok

TikTok

Late Stage

A short-form video entertainment app and social network platform

10,001+

Employees

Los Angeles

Headquarters

$220B

Valuation

Reviews

3.1

3 reviews

Work Life Balance

1.5

Compensation

2.0

Culture

1.2

Career

1.8

Management

1.0

5%

Recommend to a Friend

Pros

Limited positive feedback available

Company size allows for potential opportunities

Technology platform experience

Cons

Mass layoffs and poor handling of terminations

Unprofessional management and HR behavior

Exposure to traumatic content without adequate support

Salary Ranges

52 data points

Junior/L3

Junior/L3 · Anti-Fraud Data Analyst

3 reports

$143,750

total / year

Base

$125,000

Stock

-

Bonus

-

$126,500

$163,300

Interview Experience

4 interviews

Difficulty

3.5

/ 5

Duration

21-35 weeks

Experience

Positive 0%

Neutral 25%

Negative 75%

Interview Process

1

Application Review

2

Recruiter Screen

3

Online Assessment

4

Technical Phone Screen

5

Onsite/Virtual Interviews

6

Team Matching

7

Offer

Common Questions

Coding/Algorithm

System Design

Behavioral/STAR

Technical Knowledge

Data Structures