Quality Assurance- Global E-Commerce Growth

3+ months ago• Kuala Lumpur, Malaysia

About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.
Size: 5001-10000 employees

Industry: Entertainment & Gaming, Social Media, Technology

Responsibilities:

About The Team:

The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.

Responsibilities:

Operations & Data Management:

-Handle daily operational tasks such as quality inspection, policy/process optimization, queue assignment, and escalation handling for the labelling project.
-Collaborate closely with project stakeholders and vendors to stay updated on policy developments and provide feedback on execution.
-Perform audits on internal systems, monitor specialists' quality scores, and share error analysis and feedback with relevant teams (R&D & Product Managers).
-Track project data, including daily output and quality scores. Validate reports and deliver analysis to stakeholders/partners.
-Evaluate user search intent across various tools and queries to classify and interpret requirements accurately.
-Compare different search result types (e.g., goods, videos, hashtags, users) and assess quality based on policy guidelines.
-While specialists focus on their main expertise, they may occasionally support other project areas as needed-leveraging flexible assessment methods.

Training Management
-Localize policy guidelines, design training schedules, and coordinate with key stakeholders to ensure specialists are ready for timely go-live.
-Deliver training on processes, products, and policies-either in person or virtually-for new joiners.
-Participate in internal knowledge tests, share insights and analysis, and collaborate with stakeholders to enhance team knowledge.

Qualifications

Minimum Qualifications:

-Diploma/Degree in any related field.
-At least 1 year of exposure to search engine optimization, search labelling or any other search related business experience.
-Proficient English, both written and conversational.

Preferred Qualifications:

-Familiarity with search engines and algorithms of any social media platform would be a plus point.
-An in-depth understanding of the culture and familiarity with the internet usage habits of their users.
-Comfortable with and understanding that the job requires reviewing internet content that may be deemed inappropriate and/or contain explicit materials.
-Strong understanding of e-commerce platforms, customer journeys and localization challenges.
-Excellent identifying problems, problem-solving skills, and learning abilities.

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Client-provided location(s): Kuala Lumpur, Malaysia

Job ID: Tik Tok-7533540294501206280

Employment Type: OTHER

Posted: 2025-08-02T00:41:10
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

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