Client Solutions Manager (CSM) - Fashion & Groceries

• Global Business Solutions
• São Paulo

2 months ago• São Paulo, Brazil
Apply on company site

About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.
Size: 5001-10000 employees

Industry: Entertainment & Gaming, Social Media, Technology

Responsibilities:

Our team is dedicated to fostering and expanding relationships with our internal Ad Sales team and connecting with other key stakeholders, with a primary focus on finding the best business solutions for our clients on the platform. We are committed to delivering exceptional client service and providing comprehensive education on our products and solutions. Our goal is to empower our team to identify and leverage the best products to maximize our clients' business results on Tik Tok.

We are looking for a detail-oriented Client Solutions Manager to join our Client Solutions Team. The Client Solutions Manager is a crucial member of our growing Global Business Solutions team. Working closely with internal Sales, Product, and Measurement teams, the CSM helps identify the most effective solutions for our clients, ensuring they achieve the best possible results on the platform. Acting as the main point of contact with strategic cross-functional partners, the CSM is responsible for driving product adoption, optimizing complex campaigns, and leveraging data and analytics to provide consultative solutions tailored to each client. As part of our sales organization, the CSM will support the team in meeting objectives while delivering best-in-class customer service. Success in this role requires a strong client-service orientation, the ability to thrive in a dynamic environment, and the capability to deliver custom solutions that maximize the value of Tik Tok's unique ad product suite.

• Drive education on product, company updates and share company best practices as relevant to client or agencies' business;
• Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results;
• Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings;
• Share marketplace feedback and guide our advertising strategy;
• Support and work with the sales team on pre-sale research and pitch;
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team;
• Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign;
• Establish long-term relationship with key clients and make sure their business needs are taken good care of by cross-functional team.
• Product and go-to-market strategy;
• Responsible for improvement of product feature adoption and consistently drive the product improvement from market feedback;
• Share marketplace feedback and guide our advertising strategy.

Qualifications

• Minimum Qualifications
• At least 5 years of experience in account management/client services roles in digital marketing;
• Experience in managing key accounts in Performance;

Want more jobs like this?

Get jobs in

São Paulo, Brazil delivered to your inbox every week.

Email Address

Send me The Muse newsletters for the best in career advice and job search tips.

Get jobs!
By signing up, you agree to our & .

• Experience managing performance advertisers with a deep understanding of their challenges;

• Ability to analyze data and identify insights to assess campaign performance;

• English proficiency is required because the role involves frequent communication with global teams and stakeholders across global markets.

• Preferred Qualification

• Proactive attitude with excellent data analytical skills in excel.

Client-provided location(s): São Paulo, Brazil

Job ID: Tik Tok-7576795853860849973

Employment Type: OTHER

Posted: 2025-11-27T20:20:21
Apply on company site

Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Tik Tok.

Apply on company site

Similar Jobs

Suggested Searches

senior jobsTikTok jobsAll jobs

Search Additional Jobs

Client Solutions Manager Jobs in São Paulo, BrazilJobs in São Paulo, Brazil

of Use](https://www.themuse.com/user/Popular Jobs

• Salaries

Get Involved

• For Employers
• The Muse Book: The New Rules of Work
• For Career Coaches
• Tell A Friend

Join The Conversation:

• Facebook
  
• LinkedIn
  
• Twitter
  
• Pinterest
  
• Instagram