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Tik Tok

Tik Tok Shop

• IPR Operational Program Manager

1 week ago• São Paulo, Brazil
Viewed on February 1, 2026
Apply on company site

About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

• Size: 5001-10000 employees
• Industry: Entertainment & Gaming, Social Media, Technology

View Company Profile:

Responsibilities:

Our E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users but also sellers and creators. We value user experience and work on policies, rules, products, and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a e-commerce ecosystem that is innovative, secure, and intuitive for our users.

Responsibilities:

• Help prevent intellectual property (IP) issues and support improvements to make the IPR program run more efficiently.
• Assist in creating and updating content policies, processes, and guidelines to reduce IP risk.
• Spot gaps or problems in policies and processes, and help start projects to improve quality across the IPR program.
• Work with moderation and vendor teams to support better quality results.
• Support monitoring programs, review reports, and investigate issues to reduce counterfeit risk on the platform.
• Help educate internal teams and external partners on IP rules to ensure protection on Tik Tok Shop.
• Help track and analyze operational data and metrics to identify IP risks, and support building dashboards to monitor them effectively.
• Support high-priority escalations to make sure harmful behavior is addressed quickly.

Qualifications:

Minimum Qualification(s):

• Bachelor degree.
• 3+ years of experience in related domains, including Customer Experience, Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking and Operations Management, or Ecommerce Strategy, Seller or Product Growth, Risk, or Compliance programs.

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• Excellent stakeholder and program management skills, to influence cross-functional stakeholders to achieve results.
• High Oral/Written proficiency in English and Portuguese is required for this role due to cross functional collaboration with global teams.

Preferred Qualification(s):

• Demonstrated ability to navigate successfully in ambiguity, with multiple priorities in a fast-paced, changing environment.

Client-provided location(s): São Paulo, Brazil Job ID: Tik Tok-7597849208884234501Employment Type: OTHERPosted: 2026-01-23T19:59:14Apply on company site

Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Tik Tok.
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Next Up Tik Tok Client Provided Video 101:20

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• 02:18Working at Tik Tok- Get Ready With Ali01:20Tik Tok Client Provided Video 100:33Client Provided Video 2 - Tik Tok02:07Working at Tik Tok
• Limitless Possibilities01:41Working at Tik Tok
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• Women's Empowerment01:45Working At Tik Tok
• BLXCK01:27Working at Tik Tok
• Diversity, Equity and Inclusion with BLXCK
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