Policy Specialist, High Harm

• USDS

2 months ago• Sydney, Australia
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About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.
Size: 5001-10000 employees

Industry: Entertainment & Gaming, Social Media, Technology

Responsibilities:

About the Team:

The USDS Policy Implementation team takes the established rules (Community Guidelines) and makes sure they are applied effectively and accurately in practice. You will need to cultivate a deep understanding of the platform and how it can be abused by actors to exploit vulnerable populations while championing freedom of expression for our users and ensuring policies protect users of all experiences and backgrounds. This will role will require a swift ability to make policy decisions in a fast-paced environment. You will work closely with a variety of internal partners including North America Regional Policy, Risk and Response, Product, and Legal Policy Operations to ensure that Tik Tok is able to detect, triage, and prevent safety incidents.

This position will be full-time and will be based in our Sydney location. This will entail a Tuesday through Saturday work week which will include holiday support. Shift times will be 11:00am - 7:30pm AEST.

This role performs a critical function that supports our efforts to address objectionable or disturbing content. Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.

It is possible that this role will be exposed to harmful content on a daily basis.

Responsibilities:

• Provide coverage for the USDS Policy Implementation team to swiftly respond to and mitigate the proliferation of high harm escalations
• Interface with internal cross-functional teams including government relations and communications on time-sensitive topics and escalations

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• Stay up to date with Integrity and Authenticity and Violent Extremism trends and new tactics, techniques, and patterns from abusive parties in the US
• Collaborate with our Youth Safety and Wellbeing team to ensure youth safety principles are considered in decision making
• Provide policy enforcement support for safety strategies including keywords, hashtags and search
• Conduct policy case review to inform our safety strategies around search and circumvention
• Proactively identify and evaluate emerging policy risks to our platform and drive solutions to help mitigate them
• Rely on data-driven assessments of high harm content to inform policy development
• Analyze existing policies and procedures to identify gaps, inconsistencies, or conflicts
• Work closely with cross-functional partners and external experts to stay up-to-date on emerging social media trends and slang in the US to predict and prevent violations of Tik Tok's community guidelines
• Assist team lead in providing comprehensive and ongoing training designed to inform the moderators about policy, procedures changes, recent trends, and updates

Qualifications:

• Minimum Qualifications

• 3+ years of work experience in Trust & Safety, content policy, or brand safety roles or another relevant field with a focus on high harm issues including Violent Extremism, Integrity and Authenticity or Youth Safety

• Experience with trust and safety models, scalable policy recall solutions, technical acumen, and actionable policies that reduce issues stemming from policy complexity

• Ability to work with multiple external partners to ensure our policy and procedure expectations are met

• Demonstrated systematic thought process regarding policy and thorough operational experience

• Background in operational excellence with a proven ability to structure policy and process-oriented milestones

• Ability to thrive in ambiguous environments, identify trade-offs, and make decisions in high-pressure situations

• Deep knowledge in how policy develops in new media, technology, entertainment, or related fields

• Preferred Qualifications

• Experience briefing executive leadership and demonstration of polished communication skills

• Experience managing complex research projects in a start-up environment with an ability to develop sound research methodologies and collect, synthesize, analyze, and interpret data, or forming new teams in established companies

• Advanced proficiency in Excel and understanding of data access tools, including but not limited to SQL

• Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.

• Your resilience and commitment to self-care to manage the emotional demands of the role.

Client-provided location(s): Sydney, Australia

Job ID: Tik Tok-7574447717101259013

Employment Type: FULL_TIME

Posted: 2025-11-21T20:24:13
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

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