Athlete Manager, Tik Tok Operations

2 months ago• Los Angeles, CA
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About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.
Size: 5001-10000 employees

Industry: Entertainment & Gaming, Social Media, Technology

Responsibilities:

About the team: Creators are the heart and soul of Tik Tok. The Creator team's mission is to facilitate our Creator community's growth and development, drive high quality content production and increase creator engagement and product adoption through scaled content and education programs. This team will also create scalable initiatives to build, celebrate, and recognize our diverse and inclusive communities around the world.

The Athlete Manager will be part of the larger Creator Management team responsible for onboarding and managing Athletes for North America (NA) on Tik Tok, developing and championing best practices in management to support adaptation across all regions. This role will report into the Head of Creator Management, NA and be part of the NA Creator Management team whose remit includes best-in-class management of our emerging, established and top creators for the North America (NA) region, as well as developing a global, scalable approach to strategic partnerships with our top creators around the world, working closely with the regional teams.

Responsibilities:

• Deliver ongoing account support for athletes, including resolving platform issues, managing verification requests, and ensuring a smooth and high-quality user experience.
• Support the day-to-day operations of athlete partnership programs by coordinating contracts, payments, deliverables, and account setup.
• Manage onboarding and verification workflows to ensure a seamless and timely experience for athletes joining the platform.
• Maintain organized documentation, trackers, and reporting tools to monitor program status, timelines, and deliverable completion across multiple athlete cohorts.
• Collaborate cross-functionally with internal teams and external vendors to support program execution, approvals, communications, and reporting needs.
• Compile program updates, track progress against goals, and surface opportunities to improve process efficiency, accuracy, and overall operations.
• Provide administrative, operational, and logistical support for large-scale athlete initiatives and sports-related activations.
• Review, select and onboard eligible creators based on centrally aligned eligibility criteria, alignment to business priorities while also considering exception criteria, content priorities, reactive opportunities, and portfolio capacity
• Host creators in person and/or online to share best practices, vertical content strategies, and product updates as well as answer questions and foster connections
• Use dashboards and automated weekly reports to understand portfolio performance and build data-informed content strategies to educate creators on relevant new product features and tools using resources from the Creator Development Team.
• Collect feedback and needs from the creator pool to share with XFN teams including Product, Creator Research, Content Strategy & Policy, Publishers Pillar, and Tik Tok Overall. Establish and support feedback loops.
• Support Diversity, Equity, and Inclusion (DEI) and Tik Tok for Good tentpoles and initiatives by localizing and sharing playbooks and resources when appropriate
• Monitor any urgent or repeat issues facing managed creators related to their on-platform content performance. Partner with XFN to understand and advocate for regional account support needs and feedback

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• Identify key case studies and examples from managed Creators in the NA region to be highlighted in education initiatives and creator campaigns
• Collaborate with key cross-functional partners, especially Marketing, Public Policy and Comms teams, on initiatives related to advocacy
• Draft proposals and strategies in collaboration with the wider central creators team for initiatives that could support Tik Tok's DEI, XFN campaigns and innovation

Qualifications:

Minimum Qualifications:

• 3+ years working experience focused on the creator and content ecosystem, ideally with experience at other top content, entertainment and social media/influencer platforms or companies or relevant industries
• Strong track record of working across teams, organizational structures, geographies to drive impact
• Exceptional creator/partner management capabilities
• Bachelor's Degree in related field

Preferred Qualifications:

• Exemplary interpersonal, analytical and communications skills.
• Strong documentation, presentation, and communication skills
• Experience working in a cross-functional environment as a consensus builder across disparate business units with occasionally conflicting KPIs
• MS/MA/MBA considered a plus

**Job InformationFor Pay Transparency Compensation Description (annually)**The base salary range for this position in the selected city is $83600 - $192534 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Client-provided location(s): Los Angeles, CA

Job ID: Tik Tok-7574605434730891525

Employment Type: OTHER

Posted: 2025-11-26T20:28:56
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

Company Videos

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