About Us

Tik Tok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5001-10000 employees
Industry: Entertainment & Gaming, Social Media, Technology

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Responsibilities

About the team
The Regulatory Response team aims to ensure the safety of our users on the platform by responding to varying levels of escalations. As a Regulatory Response Analyst based in Singapore, you will be on the front line coordinating our response to major global Trust & Safety pressing regulatory incidents.

Responsibilities:

• Investigate reported incidents across multiple channels for Tik Tok and coordinate our response to global partners inquiries. This could be a time critical response to a critical government regulatory report, a safety related matter raised by our Community Partner Channel or a trending challenge that may pose harm to our community of users
• Coordinate across various global cross-functional teams including Public Policy, Legal, Product and Engineering, among others to handle and respond to crisis;
• Analyse incident trends, systems and data to develop improvements to the overall incident processes and drive improvements across process, policy and product;
• You will be expected to lead cross-functional post-mortems for major incidents and produce actionable insights;
• Be comfortable, methodical and resilient;
• Be flexible with global working hours and operate on certain weekends, on a rotation-basis.

Qualifications

• Minimum Qualifications

• Bachelor's degree or above

• 3+ years experience in Trust & Safety Operations or Incident, Risk or Crisis Management roles

• Ability to work effectively under pressure, strong interpersonal and communication skills to engage with different teams

• High oral and written proficiency in Mandarin is required as this role will cover Mandarin-speaking markets

• Good project management skills, with a proven record of driving change from conception to execution

• Knowledge of social media challenges and sensitivity to safety or regulatory issues

• Preferred Qualifications

• Previous experience working in a Trust & Safety environment, incident management or risk management would be advantageous, especially within the APAC markets

• Quantitative data analytics/SQL skills, a data driven mindset

• Strong stakeholder management skills

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Client-provided location(s): Singapore

Job ID: Tik Tok-7585507824789866805

Employment Type: OTHER

Posted: 2025-12-22T20:10:23
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Perks and Benefits

Health and Wellness

• Health Insurance
• Dental Insurance
• Vision Insurance
• HSA
• Life Insurance
• Fitness Subsidies
• Short-Term Disability
• Long-Term Disability
• On-Site Gym
• Mental Health Benefits
• Virtual Fitness Classes

Parental Benefits

• Fertility Benefits
• Adoption Assistance Program
• Family Support Resources

Work Flexibility

• Flexible Work Hours
• Hybrid Work Opportunities

Office Life and Perks

• Casual Dress
• Snacks
• Pet-friendly Office
• Happy Hours
• Some Meals Provided
• Company Outings
• On-Site Cafeteria
• Holiday Events

Vacation and Time Off

• Paid Vacation
• Paid Holidays
• Personal/Sick Days
• Leave of Absence

Financial and Retirement

• 401(K) With Company Matching
• Performance Bonus
• Company Equity

Professional Development

• Promote From Within
• Access to Online Courses
• Leadership Training Program
• Associate or Rotational Training Program
• Mentor Program

Diversity and Inclusion

• Diversity, Equity, and Inclusion Program
• Employee Resource Groups (ERG)

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