Field Application Specialist

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

About the Role

This role supports our Lab Automation group with headquarters in Burlington, Ontario. Our team designs, manufactures, and installs robotic solutions globally, accelerating drug discovery, synthetic biology research, and clinical testing for major pharmaceutical and biotechnology customers. Learn more about Laboratory Automation on our website https://www.thermofisher.com/ca/en/home/life-science/lab-equipment/lab-automation.html

How You Will Make an Impact

As a Field Application Specialist, you play an important role in the implementation of custom automated laboratory projects. This will be achieved through applying Thermo Fisher Scientific's Momentum™ Automation Workflow software and will include testing & problem solving of automated robotic systems integrated with specialized instrumentation to defined specifications. Understanding the customer's scientific workflows will enable you to optimize processes for efficiency and consistent high-quality results.

What You Will Contribute

Team Collaboration

• Collaborate with multi-functional project teams that include the end customer, Application Scientists, Project Managers, Integrators, Designers, and Software Developers to plan and develop ETO solutions
• Optimize the customers' workflows for throughput while delivering reliable results
• Lead discussions as the domain expert and provide customers with system introduction-level training
• Share feedback with internal teams to help drive and implement continuous improvements

Key Responsibilities

• Translate customer scientific requirements to develop, implement, and validate automated workflows using our scheduling software integrated with a wide array of diagnostic laboratory instruments
• Serve as the technical lead in defining data-handling requirements and configuring systems to interact with the customer's Lab Information Management System (LIMS) as needed
• Tech and optimize robot/mover motion and workflows for efficiency and reliability
• Conduct robust testing strategies to ensure customer satisfaction and successfully achieve site acceptance test (SAT) approval
• Ensure systems are integrated according to best practices and defined standard operating procedures

Qualifications

Education

• Bachelor's degree in science (Biology, Chemistry, Computer), Engineering, or related field

Experience

• 5 years of relevant industry experience
• 3 years in a role directly collaborating with customers in a professional environment
• Experience in Pharma or Biotech industries working with laboratory instrumentation considered an asset

Knowledge & Skills

• High proficiency in software problem-solving techniques and ability to troubleshoot electro-mechanical devices
• Strong analytical skills to identify and address appropriate solutions to complex requirements
• Proficiency with programming languages (C++, Python, or other) is desirable
• Familiarity with IQ/OQ validation or GxP requirements is considered an asset
• Solid understanding of software and computer communications
• Demonstrated ability to lead, influence and collaborate with customers and various team functions
• Strong organization, planning and time leadership skills

Other Requirements

• Valid Passport, and ability to travel 75% of the time internationally without restrictions

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Equal Opportunity Statement

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.