Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description What You Will Be A Part Of:

When you are part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $24 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

• Position Description
• Corporate Infrastructure and Security Site Support role

Qualifications:

• Associates Degree preferred but combination of experience and education considered

• ITIL certification preferred

• Roles & Responsibilities

• Provide in-house support for End Users.

• IMAC Support

• As directed by manager, senior team member, or lead

• Provide resolutions for users for Corporate applications and hardware

• Support resolutions for business group applications Incident and Request Queue management

• Ticket creation/Categorization/Prioritization

• Ticket escalation to respective Support Group

• Minimum Requirements

• 1 - 3 years’ experience in Desktop support.

• Understanding of client/server networks, protocols, common Internet services

• Desired Skills

• Basic communication skills, written and verbal communication and customer management experience

• Knowledge on operations/service delivery

• Basic Customer service skills

• Basic understanding of Computers and Trouble shooting skills required.

• Ability to work in a team

• Basic interpersonal and communication skills

• Ability to interact and work with vendors and escort them around a facility.

• Mandatory & Technical Skills

• Ability to troubleshoot, diagnose, and resolve issues on PC’s and 3rd party applications supported by Corporate Infrastructure and Security

• Ability to follow KB articles to troubleshoot, diagnose, and resolve or hand off to higher tiered support, issues with network connectivity, such as VPN or wireless connectivity, Active Directory, security incidents, and business applications.

• Ability to assist in providing smart hands support computer rooms, IDF’s, MDF’s and physical equipment such as servers, switches, routers, printers.

• PC / Laptop installation, configuration(imaging) and Break fix

• IMAC Request fulfilment

• Printer/Scanners installation configuration and Break fix

• Phone & Mobile devices installation configuration and break fix.

• Level 2 support for PC, Printer, Scanner, Phone (Remotely unresolvable by Service Desk)

• Software installation at PC level.

• Read, Write and Speak local language.