We are looking for a proactive and customer-focused Customer Service Representative in Vaggeryd to manage customer orders from receipt through delivery and act as a key liaison between Sales, Customers, and Finance.

• Secondary education required; Customer Service qualification preferred

• Experience in Customer Service and ERP systems is an advantage

• Strong Microsoft Office skills (Word, Excel)

• Highly organized, autonomous, and customer-oriented

• Able to work under pressure in a fast-paced environment

• Team player, flexible, and open to change

• Advanced proficiency in English and Swedish language (written & spoken)

• Receive and process customer orders via email and phone

• Enter and manage orders in the ERP system, including complex and export orders

• Check stock availability and confirm reliable delivery dates

• Communicate order status, delays, and changes to customers

• Manage delivery documentation (delivery notes, CMR) and coordinate with carriers

• Maintain and update customer master data, pricing, discounts, and documentation

• Support claims, credit notes, and customer inquiries

• Send technical documentation, safety data sheets, and catalogues

• Support onboarding and training of new Customer Service team members