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职位Tesla

Associate Service Manager

Tesla

Associate Service Manager

Tesla

Chicago, Illinois

·

On-site

·

Full-time

·

Today

必备技能

Excel

Customer Service

What To Expect
Tesla’s Associate Service Managers are responsible for driving excellent results in customer service and operational efficiency in our service centers. Our Associate Service Managers must assist in the daily operations of the Service Center to ensure outstanding results quarter after quarter, month after month, and on all aspects of customers, people, operations, and financials.

What You'll Do

  • Exceed customer expectations, monitor service trends, and develop standards and processes to elevate the overall service experience
  • Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
  • Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
  • Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
  • Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
  • Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla's mission, people, and customers
  • Technical acumen is required – you must develop a knowledge of all Tesla products, service systems, processes, and procedures


    • What You'll Bring

  • Bachelor’s degree or equivalent experience
  • Prior leadership experience in a service-focused industry; automotive expertise is not required
  • Experience leading teams and managing a diverse group of roles and responsibilities
  • Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
  • Experience running complex processes using Lean or other techniques
  • Valid driver’s license required


    • Benefits
    Compensation and Benefits
    Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
  • Medical plans > plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D
  • Short-term and long-term disability insurance (90 day waiting period)
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program


    • , Tesla

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    关于Tesla

    Tesla

    Tesla

    Public

    A financial leasing taxi company that provides vehicles to customers

    140,000+

    员工数

    Ciudad De Panamá

    总部位置

    $800B

    企业估值

    评价

    3.1

    5条评价

    工作生活平衡

    1.5

    薪酬

    1.2

    企业文化

    1.3

    职业发展

    1.8

    管理层

    1.1

    15%

    推荐给朋友

    优点

    Strong financial performance

    Revenue growth

    Company achieving targets

    缺点

    Poor compensation and raises below inflation

    Union-busting and anti-labor practices

    Unpaid work demands and wage theft

    薪资范围

    1,397个数据点

    Mid/L4

    Mid/L4 · Advisor

    307份报告

    $114,472

    年薪总额

    基本工资

    $83,039

    股票

    $19,666

    奖金

    $11,766

    $66,393

    $209,483

    面试经验

    4次面试

    难度

    3.5

    / 5

    时长

    14-28周

    体验

    正面 0%

    中性 75%

    负面 25%

    面试流程

    1

    Application Review

    2

    Recruiter Screen

    3

    Technical Phone Screen

    4

    Take-home Assignment

    5

    Panel Interview

    6

    Offer

    常见问题

    Coding/Algorithm

    Technical Knowledge

    Behavioral/STAR

    System Design

    Machine Learning Concepts

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