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职位Tesla

Customer Experience Specialist, Mulgrave

Tesla

Customer Experience Specialist, Mulgrave

Tesla

Mulgrave, Victoria

·

On-site

·

Full-time

·

Today

What To Expect
The Tesla Team is committed to delivering an exceptional customer experience throughout the sales and delivery journey. The Customer Experience Specialist is responsible for exciting, educating, and engaging customers both before and during their Tesla delivery. This position offers a great opportunity to influence the Tesla customer experience significantly and plays a crucial role in the company's rapidly growing sales operations.

What You'll Do

  • Welcome customers to the Tesla family by ensuring that their delivery day is a delightful experience.
  • Educate customers about the basic features and functions of their vehicles.
  • Assist the Store Leader with delivery operations to ensure an exceptional customer experience.
  • Coordinate vehicle staging and host delivery appointments, including new owner orientations tailored to the individual customer's needs and comfort level.
  • Demonstrate mastery of all Tesla products and services, along with local incentives for EV owners.
  • Stay informed about industry trends and best practices.
  • Collaborate with the vehicle readiness team to conduct final inspections for quality before vehicle delivery.
  • Provide constructive feedback to program management and other stakeholders to enhance departmental efficiency and promote improvements across the company.
  • Coordinate with internal and external teams to seamlessly coordinate various aspects of delivery day, (such as Sales, Service, and Remarketing Teams).
  • Leverage a customer-centric skillset to understand and address their concerns with professionalism and empathy.
  • Identify and overcome objections and obstacles, including charging and customer education.
  • Ensure the final receipt of delivery is coordinated in line with accounting's revenue recognition standards.
  • Where applicable, ensure that all local documents are accurately completed and signed according to government standards and revenue recognition requirements.
  • Proactively and consistently update our CRM systems to ensure accurate and timely delivery information is available to management.
  • Contribute ideas to enhance the Tesla delivery experience and improve back-end processes and procedures.
  • Assist regional delivery customers through phone and digital channels to provide a supportive, customer-centric remote delivery experience.
  • Support with additional retail related tasks as needed, including but not limited to test drives, events, and other retail activities.
  • Uphold a professional appearance at all times.

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    关于Tesla

    Tesla

    Tesla

    Public

    A financial leasing taxi company that provides vehicles to customers

    140,000+

    员工数

    Ciudad De Panamá

    总部位置

    $800B

    企业估值

    评价

    3.8

    10条评价

    工作生活平衡

    2.2

    薪酬

    3.8

    企业文化

    3.5

    职业发展

    4.1

    管理层

    2.8

    65%

    推荐给朋友

    优点

    Innovative projects and cutting-edge technology

    Great team and supportive colleagues

    Opportunities for growth and learning

    缺点

    Long hours and poor work-life balance

    High pressure and tight deadlines

    Management issues and high expectations

    薪资范围

    1,398个数据点

    Junior/L3

    Mid/L4

    Junior/L3 · Associate Analyst

    2份报告

    $94,875

    年薪总额

    基本工资

    $82,500

    股票

    -

    奖金

    -

    $92,000

    $97,750

    面试经验

    4次面试

    难度

    3.5

    / 5

    时长

    14-28周

    体验

    正面 0%

    中性 75%

    负面 25%

    面试流程

    1

    Application Review

    2

    Recruiter Screen

    3

    Technical Phone Screen

    4

    Take-home Assignment

    5

    Panel Interview

    6

    Offer

    常见问题

    Coding/Algorithm

    Technical Knowledge

    Behavioral/STAR

    System Design

    Machine Learning Concepts

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