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채용Orca Security

Customer Success Specialist

Orca Security

Customer Success Specialist

Orca Security

Bengaluru, Karnataka, India

·

On-site

·

Full-time

·

1mo ago

복지 및 혜택

Remote Work

필수 스킬

Customer success

Account Management

Communication

Analytical Skills

Organizational Skills

Location: India (remote).

Big Ideas. Real People.At Orca, we believe that in the right environment and with the right team, talent has no boundaries. This team spirit, together with our drive to always aim high, have quickly earned us unicorn status and turned us into a global cloud security innovation leader. So if you’re ready to join an amazing team of people who inspire each other every day, now is the time to find your place in our pod. We’re looking for driven and talented people like you to join our Customer Success team and our mission to change the future of cloud security!

Highlights

  • High-growth: In just seven years, we’ve reached milestones that take other companies a decade or more. In the last two years, we’ve doubled our employee count, tripled our customer count, and rapidly expanded our product capabilities.

  • Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud—so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.

  • Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.

  • Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry.

About the role

As a Customer Success Specialist at Orca Security, you will play a critical role in managing customer accounts, ensuring contract renewals, and driving customer success. You will be the primary point of contact for our customers, responsible for fostering strong relationships, monitoring their progress with our platform, and maximizing upsell opportunities. Your goal is to enable our customers to fully realize the value of Orca’s security solutions and support them in achieving their security objectives.

On a typical day you'll

  • Serve as the primary point of contact for assigned customer accounts, building and maintaining strong, long-lasting relationships.

  • Manage and oversee contract renewals, ensuring timely communication and a smooth renewal process.

  • Monitor customer progress and platform adoption, proactively identifying areas where they may need additional support or training, or platform use case expansion.

  • Collaborate with the sales team to identify upsell opportunities and drive incremental revenue by aligning our solutions with customer needs.

  • Act as a trusted advisor, helping customers achieve their security goals and maximize the value of Orca Security’s platform.

  • Respond to customer inquiries and concerns promptly, ensuring a high level of satisfaction and engagement.

  • Gather and analyze customer feedback, sharing insights with internal teams to improve our products and services.

  • Develop and deliver customer success plans and periodic health check-ins to ensure ongoing alignment with customer objectives.

  • Advocate for customers internally, coordinating with support, product, and engineering teams to resolve issues and enhance their experience.

About you

Experience: 2-3 years in customer success, account management, or a related role, preferably in the software or cybersecurity industry.

  • Renewal experience - Must.

  • Worked in nightshift- Must.

  • Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.

  • Customer-Centric Mindset: A passion for delivering exceptional customer experiences and building lasting relationships.

  • Analytical Skills: Strong ability to analyze data and customer needs, monitor progress, and identify opportunities for growth and improvement.

  • Proactivity: A self-starter with the ability to anticipate customer needs and take initiative.

  • Collaboration: Strong team player who can work cross-functionally with sales, support, and product teams.

  • Technical Aptitude: Comfortable discussing technical concepts and understanding how they apply to customer needs; prior experience with SaaS or security platforms is a plus.

  • Organizational Skills: Excellent time management and organizational abilities, with a proven ability to manage multiple accounts and priorities simultaneously.

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Orca Security 소개

Orca Security

Provides instant-on, workload-level security for AWS, Microsoft Azure, and Google Cloud Platform

201-500

직원 수

Portland

본사 위치

$1.8B

기업 가치

리뷰

4.0

1개 리뷰

워라밸

3.5

보상

3.0

문화

4.5

커리어

3.0

경영진

3.5

85%

친구에게 추천

장점

Strong team collaboration

Team-based company culture

Focus on client experience

단점

No specific concerns mentioned

연봉 정보

2개 데이터

Director

Director · Director, Customer Success Engineering

1개 리포트

$174,192

총 연봉

기본급

$133,994

주식

-

보너스

-

$174,192

$174,192

면접 경험

44개 면접

난이도

3.2

/ 5

소요 기간

14-28주

합격률

37%

경험

긍정 67%

보통 22%

부정 11%

면접 과정

1

Phone Screen

2

Technical Interview

3

Hiring Manager

4

Team Fit

자주 나오는 질문

Technical skills

Past experience

Team collaboration

Problem solving