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Customer Experience Specialist, Mulgrave

Tesla

Mulgrave, Victoria

On-site

Full-time

Today

What To Expect
The Tesla Team is committed to delivering an exceptional customer experience throughout the sales and delivery journey. The Customer Experience Specialist is responsible for exciting, educating, and engaging customers both before and during their Tesla delivery. This position offers a great opportunity to influence the Tesla customer experience significantly and plays a crucial role in the company's rapidly growing sales operations.

What You'll Do

Welcome customers to the Tesla family by ensuring that their delivery day is a delightful experience.

Educate customers about the basic features and functions of their vehicles.

Assist the Store Leader with delivery operations to ensure an exceptional customer experience.

Coordinate vehicle staging and host delivery appointments, including new owner orientations tailored to the individual customer's needs and comfort level.

Demonstrate mastery of all Tesla products and services, along with local incentives for EV owners.

Stay informed about industry trends and best practices.

Collaborate with the vehicle readiness team to conduct final inspections for quality before vehicle delivery.

Provide constructive feedback to program management and other stakeholders to enhance departmental efficiency and promote improvements across the company.

Coordinate with internal and external teams to seamlessly coordinate various aspects of delivery day, (such as Sales, Service, and Remarketing Teams).

Leverage a customer-centric skillset to understand and address their concerns with professionalism and empathy.

Identify and overcome objections and obstacles, including charging and customer education.

Ensure the final receipt of delivery is coordinated in line with accounting's revenue recognition standards.

Where applicable, ensure that all local documents are accurately completed and signed according to government standards and revenue recognition requirements.

Proactively and consistently update our CRM systems to ensure accurate and timely delivery information is available to management.

Contribute ideas to enhance the Tesla delivery experience and improve back-end processes and procedures.

Assist regional delivery customers through phone and digital channels to provide a supportive, customer-centric remote delivery experience.

Support with additional retail related tasks as needed, including but not limited to test drives, events, and other retail activities.

Uphold a professional appearance at all times.

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About Tesla

Tesla

Public

A financial leasing taxi company that provides vehicles to customers

140,000+

Employees

Ciudad De Panamá

Headquarters

$800B

Valuation

Reviews

3.1

5 reviews

Work Life Balance

1.5

Compensation

1.2

Culture

1.3

Career

1.8

Management

1.1

15%

Recommend to a Friend

Pros

Strong financial performance

Revenue growth

Company achieving targets

Cons

Poor compensation and raises below inflation

Union-busting and anti-labor practices

Unpaid work demands and wage theft

Salary Ranges

3,570 data points

Junior/L3

Mid/L4

Junior/L3 · Associate Analyst

2 reports

$94,875

total / year

Base

$82,500

Stock

Bonus

$92,000

$97,750

Interview Experience

4 interviews

Difficulty

3.5

/ 5

Duration

14-28 weeks

Experience

Positive 0%

Neutral 75%

Negative 25%

Interview Process

Application Review

Recruiter Screen

Technical Phone Screen

Take-home Assignment

Panel Interview

Offer

Common Questions

Coding/Algorithm

Technical Knowledge

Behavioral/STAR

System Design

Machine Learning Concepts

News & Buzz

Tesla just made it clear: It's no longer a car company - Yahoo Finance

Source: Yahoo Finance

News

5w ago

Elon Musk took final minutes of Tesla's earnings call to warn American companies about ... - Times of India

Source: Times of India

News

5w ago

The economics of Tesla the company are still all about cars. The economics of Tesla the stock are not. - Sherwood News

Source: Sherwood News

News

5w ago

SpaceX reportedly mulling Tesla merger or tie-up with Elon Musk’s xAI firm - The Guardian

Source: The Guardian

News

5w ago