Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Responsibilities:

• Act as a business partner to the Managers, Directors, and VP of Strategic Alliances by supporting recurring meetings, data analysis, operational process, and system support.

• Enforce Rules of Engagement across several channel teams and associated external partners by maintaining SFDC policies, procedures and process documentation.

• Support the partner portal and integration between systems to ensure that leads are properly routed and managed based on system configuration and processes.

• Manage the channel lead queue to ensure that leads are quickly reviewed for ROEs and routed based on SFDC territory routing processes.

• Manage escalations associated with ROE concerns including engaging with channel team members and leaders to provide direction and next steps where an escalation is needed.

• Manage inbound requests and issues related to the user experience within the partner portal.

• Assist in managing agreements between Talk Desk and its partners through coordination with Program Managers and Legal.

• Review and approve requests for new partners via the portal including assigning the partner to the correct channel team member and updating the associated SFDC account.

• Process reseller orders through SFDC and to billing including validation of sales values and ordered services against each reseller agreement.

• Provide support in the development and ongoing management of partner communities within SFDC.

• Provide support in the development and ongoing management of CPQ within SFDC.

• Engage with Partners for feedback on their experience to identify changes that can improve their experience and provide enablement around our processes.

• Provide comprehensive operation support including but not limited to channel territory, channel accounts, opportunity & lead management.

• Work cross-functionally with other business process owners including all of Sales Operations to ensure changes to SFDC and other sales systems are consistent with business needs.

• Identify and assist in building SFDC processes to support and streamline partner engagement.

Qualifications:

• 2-5+ years experience working with a Salesforce database - preferably 1+ years experience in a comparable within a SaaS organization

• 2+ years experience operationally supporting external sales channels

• Self-starter who can navigate ambiguity and enjoys "cleaning up the map" while also steering the ship.

• Team-minded, eager to learn and grow

• Bachelor’s degree or equivalent experience is preferred

• Salesforce certification preferred

Pay Range (Base Pay): $85,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 2/13/2026

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.