JOB DESCRIPTION

Business Analyst

The Big Picture

Sysco LABS is the Global In-House Center of Sysco Corporation (NYSE: SYY), the world’s largest foodservice company. Sysco ranks 56th in the Fortune 500 list and is the global leader in the trillion-dollar foodservice industry.

Sysco employs over 75,000 associates, has 337 smart distribution facilities worldwide, and over 14,000 IoT-enabled trucks serving 730,000 customer locations. For fiscal year 2025 that ended June 29, 2025, the company generated sales of more than $81.4 billion.

Sysco LABS Sri Lanka delivers the technology that powers Sysco’s end-to-end operations. Everything we do at Sysco LABS supports Sysco’s Purpose of “Connecting the world to share food and care for one another”, and our work directly impacts millions of food consumers in a trillion-dollar, global industry.

For more information visit: www.syscolabs.lk

The Opportunity

We are currently on the lookout for a Technical Business Analyst to join our team.

Responsibilities:

• Liaising with the on-site product teams to develop product specifications

• Analyzing requirements and converting them to quality business solutions and effectively documenting and communicating them to project and product teams

• Working closely with delivery/product heads and conducting R&D based on the strategic product roadmap and elaborating on the requirements by comparing and analyzing competitor products and producing effective business solutions

• Coordinating approval processes and clearly and confidently articulating user, business, and functional requirements to all concerned stakeholders including the management team, software engineering team, and quality assurance team

• Proactively resolving open issues and working with the delivery teams to address key defects

• Acting as the conduit between the product and delivery teams and ensuring high-level requirements are translated into the level of detail required

• Effectively planning, managing, and delivering requirements/BA tasks and activities and meeting the required project deadlines and targets with a strong focus on the quality of the product/solution

• Managing functional test suites and coordinating in-house training and product demos

• Assisting with functional and integration test scenario generation and test execution

Requirements:

• A Bachelor’s Degree in IT, Management, Economics, or Finance; a Master’s Degree will be an added advantage

• 1 - 2 years of experience in a similar role

• Prior experience in a software engineering or technical quality engineering role will be advantageous

• Experience working with software models; mainly Agile, RUP, and waterfall models

• Professional certifications such as CBAP/PMP/ACP will be an added advantage

• The ability to interface with onsite staff and function as the single point of contact for requirements

• A passion for innovative product design and the ability to foresee business trends

• Excellent logical and analytical skills, with a strong eye for detail

• Excellent communication skills, particularly in written and spoken English, and proven experience in writing user stories, use cases, and detailed software requirements specifications

• Must be curious and possess the ability to acquire domain business process and system knowledge as well as technical knowledge rapidly

• Excellent interpersonal and negotiation skills

• Should possess strong leadership, management, and organizational skills, including the ability to ensure schedules are met with a strong focus on quality

• Must have the ability to troubleshoot issues (integration, application, etc.)

• Should possess the ability to write complex queries (SQL); Cognos experience is a plus

Benefits:

• US dollar-linked compensation

• Performance rewards and recognition

• Agile Benefits - special allowances for Health, Wellness & Academic purposes

• Paid birthday leave

• Team engagement allowance

• Comprehensive Health & Life Insurance Cover - extendable to parents and in-laws

• Overseas travel opportunities and exposure to client environments

• Hybrid work arrangement

Sysco LABS is an Equal Opportunity Employer.