Role Summary & Role Description

The Service Now CMDB Specialist supports the lifecycle, accuracy, and integrity of IT asset and configuration data within the Configuration Management Database (CMDB), primarily on the Service Now platform. This role contributes to reliable IT operations, audit readiness, and data quality by executing established CMDB and ITOM processes aligned with ITIL standards.
The role provides hands-on technical support for CMDB, Foundation Data, and CSDM initiatives, working under defined governance with senior team members, architects, developers, and platform owners to maintain accurate and trusted configuration data across the organization.
Support and maintain the lifecycle of assigned Configuration Items (CIs) and IT assets within the Service Now CMDB, ensuring data accuracy, completeness, and consistency in accordance with established standards.
Work with Service Now developers, solution architects, and integration teams to support data flows between the CMDB, discovery tools, and external systems.
Monitor and report on CMDB health metrics (e.g., completeness, correctness, compliance) and execute remediation activities for identified data quality issues.
Support Service Now Discovery, Service Mapping, and integrations to ensure accurate and automated population of CI and asset data.
Assist with audit, risk, security, and regulatory activities by providing CMDB data, reports, and evidence in line with defined controls and procedures.

Core/Must have skills

Strong hands-on expertise with Service Now CMDB, including CI classes, relationships, reconciliation, and normalization.

Experience supporting IT Asset Management (ITAM) and Configuration Management processes aligned with ITIL standards.

Strong analytical and problem-solving skills with a focus on data quality and process improvement.

Minimum 4-8 years of relevant experience working with Service Now, CMDB, IT Asset Management, or related ITSM functions.

Service Now Certified System Administrator (CSA).

Service Now CIS - Discovery.

Good to have skills

ITIL v3 or v4 certification with advanced knowledge of ITIL best practices and the application of concepts a plus.

Working knowledge of Service Now Discovery and system integrations (APIs, data imports, third-party tools).

Familiarity with cloud platforms, hybrid infrastructure, and modern IT operations models.

Work Schedule

Hybrid

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

**Inclusion, Diversity and Social Responsibility.**We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at State Street.com/careers

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at State Street.com/careers

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