Who we are looking for

This is a position with a high level of responsibility within Middle Office team. The Officer is responsible for ensuring successful service delivery, contract and SLA documentation and execution, change management, and key performance reporting.

Why this role is important to us

This is a varied operational and managerial position within Middle Office Services. This Manager acts as a primary escalation point for all internal/external client(s). Deliver highly valued services and solutions to clients to ensure quality services are consistently delivered and clients are offered State Street’s full range of services as their needs and our services evolve.

What you will be responsible for you will

• Manage the corresponding team in location(s) for responsible client(s), this would entail day to day processing, whilst also providing oversight as a Manager..
• Serve as the key point of contact for daily BAU, incident management and SLA adherence.
• Maintain an effective Risk and Control Self-Assessment (RCSA) and monitor process-level risks and KRIs.
• Risk & Controls Management Implement and monitor risk mitigation controls and best practices in line with global operational risk standards. Lead risk reviews, incident logs, root cause analysis (RCA) and ensure timely remediation.
• Effectively communicate expectations to team members and stakeholders in a timely and clear fashion.
• Identify, develop and deploy process improvements leading to service level improvements and/or unit cost & operational risk reduction.
• Regularly review and update Standard Operating Procedures (SOPs) and ensure team adherence
• Keep the Client and State Street management informed of issues and maintain timely follow-up to deliver swift and effective resolutions.
• Direct and manage project development from beginning to end including strategy development, execution, and reporting

What we value

These skills will help you succeed in this role

• Strong knowledge of trade lifecycle management for Middle office Services.
• Excellent analytical, problem-solving, and stakeholder communication skills
• Client centric attitude in managing, prioritizing and delivering operations and services
• Strong leadership, people management, and cross-functional collaboration capabilities
• Flexibility in working outside of your responsibilities and areas of expertise
• 8-10+ years of experience of staff management and leading projects
• Working at senior levels in an organization together with the capability of communicating effectively at that level
• Working in matrix structures and cross-cultural environments with an ability to operate on their own and as part of a team
• Demonstrated accuracy and attention to detail.
• Strong influencing and negotiating skills when dealing with stakeholders (internal or external) is preferred
• Strong interpersonal and organization skills

Education & Preferred Qualifications

• Degree in finance, business, technology or equivalent or relevant industry experience
• Strong exposure to risk and control frameworks, audit handling, and process transformation
• Proven experience in client communication and interaction at all levels
• Ability to work under tight deadlines in a fast-paced investment environment

About State Street What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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