Project Role :

Delivery Lead

Project Role Description :

Lead end-to-end delivery, or a defined component of a contract to meet operational, contractual, and financial commitments. Ensure service quality and efficiency. Manage delivery outcomes and identify opportunities for follow-on work through up-selling or cross-selling.

Must have skills :

Service Now IT Service Management

Good to have skills :

NA
Minimum 12 year(s) of experience is required

Educational Qualification :

15 years full time education

Summary:

As a Delivery Lead, your typical day involves overseeing the complete delivery process or a specific segment of a contract to ensure all operational, contractual, and financial goals are achieved. You focus on maintaining high standards of service quality and operational efficiency while managing the overall delivery outcomes. Throughout the day, you identify potential opportunities to expand business through up-selling or cross-selling, ensuring continuous growth and client satisfaction. Your role requires coordinating various activities to align with project objectives and stakeholder expectations, fostering a productive and goal-oriented environment.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Lead strategic planning and execution to ensure timely delivery of project milestones.
• Facilitate communication between stakeholders to align project goals and expectations.
• Mentor junior team members to support their professional growth and development.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Service Now IT Service Management.
• Strong knowledge of IT service management processes and best practices.
• Experience in managing service delivery frameworks and ensuring compliance with service level agreements.
• Ability to analyze and improve operational workflows to enhance service efficiency.
• Skilled in coordinating cross-functional teams to achieve project objectives.
• Excellent problem-solving skills with a focus on delivering scalable solutions.
• Experience to work on program and project management within Service Now.

Additional Information:

• The candidate should have minimum 12 years of experience in Service Now IT Service Management.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.