Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As a Technology Lead Software Engineer supporting the Microsoft and Quickbase Center of Excellence, you'll own the translation of Microsoft’s evolving platform roadmap into secure, well governed, and business ready capabilities for Southwest. This role ensures investments across Microsoft 365, Copilot, Power Platform, and related services are intentionally planned, delivered through established governance, and aligned to enterprise priorities. Acting as the bridge between Microsoft’s product direction and Southwest’s operational reality, you’ll partner closely with Architecture, Cybersecurity, Compliance, Communications, and Training Teams to introduce new capabilities responsibly and drive effective adoption. You’ll balance deep technical expertise with strategic oversight, using strong communication and storytelling skills to help Leaders understand what’s coming, what it enables, the risks it introduces, and what’s required for success. Ultimately, you’ll help Southwest realize value not by simply turning features on, but by enabling them at the right time, in the right way, with the right guardrails and user readiness in place.

Additional Details

• This role allows for voluntary remote work for the majority of your working time within the Dallas-Fort Worth area, with occasional on-site presence at our Corporate Campus for training, meetings, and business needs. This role may also require limited travel for business purposes.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities:

• Provide accurate development estimates in support of feasibility assessments and planned development activities

• Create, maintain, review and approve application designs in collaboration with Solution Architects and shared services Teams, ensuring alignment to the appropriate solution architectures and taking tradeoffs into account

• Develop, maintain, and review software with a focus on quality and maintainability

• Develop, maintain, review, and execute unit, functional, and integration tests with a focus on automation and test-driven development

• Provide technical oversight for performance testing, ensuring plan and outcomes align to expected non-functional requirements

• Plan and oversee application deployment activities and sequencing in non-production and production environments

• Investigate new technologies that could improve the applications and development activities

• Identify and resolve technical debt as appropriate, weighing the development effort against the value returned

• Mentor and coach Development Team on relevant architecture, design, development, and operations topics

• Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with browsers, devices, or operating systems

• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Advanced knowledge of software development methodologies, practices, concepts, and technologies

• Advanced knowledge of at least one programming language and at least general knowledge of one or more additional programming languages

• Knowledge of project management methodology and principles

• Ability to demonstrate strong analytical and problem-solving abilities with a proactive mindset to get ahead of issues

• Skilled in communication with ability to articulate a clear direction and priorities on ideas, approaches, concepts, options, risks, impacts, and recommendations to technical, non-technical, and Leadership audiences with ability to adapt the message accordingly

• Ability to articulate the technical implementation and how it provides business value

• Ability to lead ideation, presentation, and group-thinking sessions

• Ability to influence effectively without authority up through Senior Leadership levels to achieve desired business outcomes

• Ability to lead multiple efforts concurrently, whether administrative or project related, while maintaining a successful level of completion in their own work

• Ability to work in a fast-paced, Team-based, Customer service-oriented environment

• Preferred: Technical knowledge across Microsoft 365, including core productivity tools such as Share Point, Outlook, and Teams

• Preferred: Experience with Microsoft AI capabilities, including Copilot and agent‑based solutions

• Preferred: Understanding of Citizen development principles and architecture

• Preferred: Understanding of Azure architecture

Education:

• Required: High School Diploma or GED

• Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience

Experience:

• Required: Expert level experience, expansive and far reaching knowledge in software engineering

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from limited space work station/desk/office area for extended periods of time

• Ability to communicate and interact with others in the English language to meet the demands of the job

• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications:

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

• Must be at least 18 years of age

• Must be able to comply with Company attendance standards as described in established guidelines

• Must be able to travel and /or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary

Pay & Benefits:

Competitive market salary from $160,550-$178,400 per year depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)

• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings

• Potential for annual Profit Sharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit

• Competitive health insurance for you and your eligible dependents (including pets)

• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

Pay amount doesn’t guarantee employment for any particular period of time

401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

Profit Sharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
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