Chief Transformation Officer - Vice President — Executive Platform & Transformation Leader

Locations: Santa Clara, NYC

Overview

We are seeking an accomplished executive–level technology from a $5B+ company to serve as a strategic leader within the Chief Transformation Office. Reporting directly to the GVP of the CTO Organization, this leader will engage C-suite executives at our largest global customers to elevate awareness of the Service Now Platform and demonstrate, through firsthand operational experience, how breakthrough business outcomes are achieved at scale.

NOTE: The ideal candidate is a former CIO, CTO, or senior enterprise technology leader who has served as an executive operator and transformation leader and owning and operating large scale platforms as part of their remit, ideally and preferably, including Service Now as a part of their scope. We are seeking deep transformation expertise, long-term operational perspectives, and the ability to articulate platform-driven value creation to other industry leaders.

Your Role

In this highly visible, externally facing executive role, you will:

Executive Engagement & Customer Influence

• Serve as a trusted advisor to Fortune 500 C-suite leaders, empathetically translating your own operational experience into clear, actionable strategies for enterprise transformation.
• Lead high impact conversations that illuminate how the Service Now AI Platform enables largescale, measurable business outcomes.
• Partner with customer CXOs to develop and refine their transformation strategies, frameworks, and modernization roadmaps.

Strategic Alignment & Internal Leadership

• Champion the customer by marshalling resources across Sales, GTM, Product, and Partner organizations to elevate value across the customer lifecycle.
• Advise internal executives across Strategy, Sales, and the broader leadership ecosystem to shape product direction, GTM strategy, and global field enablement.

Thought Leadership & Market Presence

• Establish and elevate industry thought leadership by creating frameworks, narratives, and methodologies that help strategic customers accelerate their transformations.
• Lead executive level field marketing activities including CXO roundtables, keynote engagements, and strategic events that expand our platform impact and extend our influence in target markets.

Pipeline Acceleration & Business Growth

• Accelerate strategic sales cycles by aligning transformation opportunity with customer priorities and executive sponsorship.
• Influence prospective customer pipelines by articulating platform vision and demonstrating operational excellence through your own experiences.

What You Bring

To be successful in this role, you will have:

Executive Background & Industry Expertise

• 20+ years of senior leadership experience guiding large‑scale, modern technology organizations and delivering transformational business outcomes.
• Prior experience as a C‑level or large-scale VP/SVP level technology leader, ideally with direct e2e accountability for enterprise platform operations, including security, risk, delivery and user adoption.
• Deep knowledge and practical expertise in the Service Now and/or competitor ecosystem, including emerging AI technologies.

Transformation & Innovation Capability

• Proven success leading complex, enterprise-wide transformation initiatives.
• Experience leveraging AI-driven tools, insights, and automation to enhance workflows, decision making, and operational performance.
• Strong understanding of SaaS/PaaS operating models and modern AI enabled platforms.

Executive Communication & External Presence

• Exceptional presentation and communication skills, including keynotes, executive briefings, and small executive roundtables.
• Extensive experience engaging with external customers as a trusted advisor and platform ambassador.

Collaboration & Leadership Skills

• Demonstrated ability to collaborate effectively across Engineering, Sales, Strategic Partners, ISVs, and cross functional transformation teams.
• Adaptability, executive presence, and the ability to thrive in a high growth, meritocratic environment.

Why This Role Matters

This is a rare opportunity to influence digital transformation at the highest levels of the world’s most important organizations. You will combine your operational and business Chief expertise with platform leadership to drive meaningful change, shape customer strategy, and help define the future of enterprise transformation on the Service Now AI Platform.

What You Bring

To be successful in this role, you will have:

Executive Background & Industry Expertise

• 20+ years of senior leadership experience guiding large‑scale ($5B+), modern technology organizations and delivering transformational business outcomes.
• Prior experience as a C‑level or large-scale VP/SVP level technology leader, ideally with direct e2e accountability for enterprise platform operations, including security, risk, delivery and user adoption.
• Deep knowledge and practical expertise in the Service Now and/or competitor ecosystem, including emerging AI technologies.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Transformation & Innovation Capability

• Proven success leading complex, enterprise-wide transformation initiatives.
• Experience leveraging AI-driven tools, insights, and automation to enhance workflows, decision making, and operational performance.
• Strong understanding of SaaS/PaaS operating models and modern AI enabled platforms.

Executive Communication & External Presence

• Exceptional presentation and communication skills, including keynotes, executive briefings, and small executive roundtables.
• Extensive experience engaging with external customers as a trusted advisor and platform ambassador.

Collaboration & Leadership Skills

• Demonstrated ability to collaborate effectively across Engineering, Sales, Strategic Partners, ISVs, and cross functional transformation teams.
• Adaptability, executive presence, and the ability to thrive in a high growth, meritocratic environment.

Why This Role Matters

This is a rare opportunity to influence digital transformation at the highest levels of the world’s most important organizations. You will combine your operational and business Chief expertise with platform leadership to drive meaningful change, shape customer strategy, and help define the future of enterprise transformation on the Service Now AI Platform.

JV20

For positions in this location, we offer a base pay of $202,300 - $395,488 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.