We are currently seeking an exceptional and motivated Solution Architect to join our dynamic presales team. As a Solution Architect, you will play a pivotal role in driving the growth and success of our organization by leveraging your technical expertise to enhance our business scalability. In this position, you will be a guiding technical force, equipped with a profound understanding of the Moveworks platform.

Your efforts will be directed towards spearheading impactful initiatives that drive growth across the business, while also identifying opportunities to disseminate your insights across the presales team.

Your role will encompass crafting customized solutions, developing compelling proof-of-concepts, creating in-depth presentation materials, and leading cross-functional projects aimed at securing enterprise-level clients. If you possess a strong technical background, enjoy scaling impact through the enablement of others, and have a fervent enthusiasm for tackling our most ambitious strategic challenges, then this is a unique opportunity to be at the forefront of the Conversational AI landscape

What you get to do in this role: 

• Collaborate closely with the sales and presales engineering teams to provide unwavering support for strategic initiatives.
• Leverage your technical expertise to build innovative solutions to solve our customers' business problems.
• Collaborate directly with architects, developers, administrators, and other technical points of contacts at our customers to achieve a technical win.
• Conduct interactive workshops with customers to identify existing issues and propose well-crafted solutions for future enhancements.
• Lead the coordination of proof-of-concepts with strategic customers, ensuring precise identification of requirements and successful delivery on their success criteria.
• Develop comprehensive materials that empower the presales team to operate more efficiently and effectively, fostering reusability and knowledge sharing.
• Establish yourself as the go-to subject matter expert on a specific topic within the presales organization, driving knowledge and expertise to new heights.

To be successful in this role you have: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• Seasoned professional with over 7 years of hands-on experience in pre-sales customer-facing technical roles (post sales experience nice to have).

• Proven track record of providing exceptional support to large enterprises with a workforce of over 20,000 employees, delivering impactful solutions.

• Adept at identifying areas for improvement and scaling operations across presales organizations to maximize efficiency and effectiveness.

• Innovative mindset with a genuine passion for crafting cutting-edge technical solutions that push the boundaries of what's possible.

• Demonstrated expertise in successfully delivering proof-of-concepts, showcasing the practical application of technical solutions.

• Experience working with enterprise systems such as ITSMs, ERPs, HCMs, and CRMs.

• Highly skilled in utilizing REST APIs and adept at reading documentation to effectively query new endpoints and drive integrations.

• Proficient in a diverse range of programming languages in order to support a wide range of integration conversations (examples include Python, Java, Javascript, and/or scripting languages like Powershell or Bash).

• Familiarity with both Linux and Windows environments in order to address on-premise installations, complemented by experience with command-line tools.

• Bachelor’s degree in Computer Science, Engineering, or a related technical field

• Exemplary presentation and communication skills, capable of conveying complex technical concepts with clarity and confidence.

• Proven ability to lead and drive large-scale cross-functional projects, ensuring seamless collaboration and successful project outcomes.

• Effective at communicating deep technical insights to a diverse audience, ranging from developers and administrators to senior executives.

•  Enthusiastic about understanding customers' unique use cases, identifying gaps, and tenaciously resolving issues, regardless of complexity.

• Comfortable and articulate in discussions with both technical professionals and senior leadership, adapting communication to suit the audience.

• Added benefit if experienced with Conversational AI technologies.

• Bachelor’s degree in Computer Science, Engineering, or a related technical field

TR21

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

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