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求人SentinelOne

Team Lead, MDR Operations - CR

SentinelOne

Team Lead, MDR Operations - CR

SentinelOne

Costa Rica

·

On-site

·

Full-time

·

1mo ago

福利厚生

Flexible Hours

Remote Work

Healthcare

Parental Leave

Equity

Mental Health

Learning

Home Office

Gym

必須スキル

Team Leadership

Incident Response

MDR Analysis

MITRE ATT&CK

English

Customer Communication

About Us

At Sentinel One, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.

From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.

What are we looking for?

The Sentinel One Wayfinder MDR Team Lead must demonstrate a solid understanding of security and security analysis concepts, specifically the service playbooks and best practices, and propose improvements as well as new playbooks and processes. The Team Lead is expected to serve as an escalation point for their direct reports on threats and escalations, as well as provide training and guidance to less experienced analysts in their respective fields of expertise.

What will you do?

  • Lead, mentor, and empower your team of MDR analysts through regular 1:1s, providing prompt feedback, and fostering a high-performing culture.

  • Own your team's operational performance by defining, tracking, and reporting on KPIs and service goals.

  • Serve as the primary technical escalation point for your team, providing expert guidance during high-stress incidents.

  • Lead customer-facing escalation calls with confidence, communicating complex findings to both technical and non-technical audiences.

  • Collaborate and maintain good relationships across the Threat Detection and Response organization, as well as with teams outside of MDR (ex​: Product Management, Support, R&D) to improve the overall quality of the MDR service.

  • Participate in the hiring and onboarding process for new analysts.

  • Drive continuous improvement by enhancing playbooks, promoting knowledge sharing, and developing the team's capabilities.

What experience and knowledge should you bring?

  • Experience: 3+ years of experience in a SOC, IR, MDR, or similar environment.

  • Leadership: 1+ years of experience in a leadership, mentorship, or team lead role.

  • Mindset: A leadership mindset that values learning, collaboration, and mentorship

  • Technical Skills: Deep understanding of incident response workflows, EDR/XDR platforms (Sentinel One preferred), and attacker tactics (MITRE ATT&CK).

  • Composure: Strong composure under pressure and the ability to lead decisively during high-pressure situations.

  • Communication: Clear written and verbal communication skills with experience leading customer-facing escalations.

Language: Full professional fluency in English is required.

Why Us?

You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

  • Flexible working hours and hybrid/remote work model with in-office lunch program

  • Private medical care and life insurance

  • Vacation days and paid sick time

  • Global gender-neutral parental leave (16 weeks)

  • Employee stock programs (RSUs + ESPP)

  • Employee Assistance Program and Wellness Coach app

  • Annual bonus program

  • Home office setup and maintenance support

  • Home phone/internet allowance

  • High-end Mac Book or Windows laptop

  • Referral bonus program

  • Professional development support, including LinkedIn Learning

  • Company events and community activities

Sentinel One is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Sentinel One participates in the E-Verify Program for all U.S. based roles.

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SentinelOneについて

SentinelOne

SentinelOne, Inc. is an American cybersecurity company listed on NYSE based in Mountain View, California. The company was founded in 2013 by Tomer Weingarten, Almog Cohen and Ehud ("Udi") Shamir. Weingarten acts as the company's CEO.

1,001-5,000

従業員数

Mountain View

本社所在地

$1.1B

企業価値

レビュー

3.5

10件のレビュー

ワークライフバランス

2.8

報酬

4.0

企業文化

4.2

キャリア

3.2

経営陣

2.3

65%

友人に勧める

良い点

Supportive team and colleagues

Good benefits and compensation

Innovative technology and products

改善点

Poor management and leadership communication

Work-life balance challenges

Fast-paced and stressful environment

給与レンジ

59件のデータ

Mid/L4

Senior/L5

Director

Mid/L4 · Manager

8件のレポート

$174,314

年収総額

基本給

$138,590

ストック

$20,002

ボーナス

$15,722

$113,594

$272,183

面接体験

3件の面接

難易度

3.0

/ 5

期間

14-28週間

体験

ポジティブ 0%

普通 67%

ネガティブ 33%

面接プロセス

1

Application Review

2

Recruiter Screen

3

Hiring Manager Interview

4

Technical/Role-Specific Interview

5

Final Round Interview

6

Offer

よくある質問

Behavioral/STAR

Past Experience

Technical Knowledge

Culture Fit

Role-Specific Scenarios