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Role Summary

The EMEA AI Engagement Lead is responsible for accelerating AI adoption across strategic customers by ensuring effective engagement of **Customer Success (CSM)**and CS&D AI Adoption teams.

The role acts as a critical activation and readiness layer, bridging AI sales opportunities with structured adoption execution — ensuring that AI deals translate into real usage, consumption, and measurable business value.

Key Responsibilities

1.

Adoption Activation & Engagement:

Ensure timely and effective engagement of CSM and CS&D AI Adoption teams across strategic AI opportunities

Drive clarity on who engages, when, and why across the customer lifecycle (pre-sales, activation, scaling)

Prevent gaps between sold, activated, and consumed AI solutions

2.

AI Adoption Cadence & Readiness:

Actively contribute to regional and global AI Adoption cadence forums

Provide forward-looking visibility on pipeline and upcoming AI opportunities requiring adoption support

Proactively align the right CSM and CS&D resources ahead of deal closure

Connect pipeline insights with adoption capacity and readiness planning

3.

Customer Value Assurance:

Conduct regular check-ins with strategic customers to validate whether delivered adoption services meet expectations

Ensure adoption services deliver intended outcomes and business value

Capture feedback and identify gaps or improvement opportunities early

4.

Enablement & Capability Building:

Support and contribute to internal AI adoption enablement workshops and update sessions

Share best practices, use cases, and lessons learned with CSM, CS&D, and field teams

Help scale adoption by reinforcing practical, field-ready engagement approaches

Operating Model & Key Interfaces

Work closely with EMEA CSM and CS&D AI Adoption teams & SPOCs as the core adoption engine

Ensure alignment between Sales, CSM, and CS&D to drive seamless AI activation

Act as the bridge between pipeline visibility and adoption execution readiness

Participate in EMEA and global AI Adoption cadence structures

Maintain a direct feedback loop with strategic customers

Success Metrics

Increased AI adoption and activation rates across strategic accounts

Growth in AI consumption (AI Units)

Reduced time from deal closure to value realization

Improved customer satisfaction with adoption services

Strong alignment across Sales, CSM, and CS&D teams

Profile & Experience

Experience in AI, Data, Cloud, or Enterprise Transformation environments

Proven ability to mobilize and activate CSM and delivery organizations (CS&D) without direct authority

Strong stakeholder management across Sales, Customer Success, and Delivery teams

Experience working in cadence-driven environments, translating pipeline insights into execution readiness

Customer-facing mindset with the ability to assess value realization and challenge constructively

Passion for enablement and knowledge sharing, translating AI into practical business impact

Additional Requirements

Willingness to travel up to 50% across EMEA

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 450380 | Work Area: Sales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #