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Role Summary

As a **Solution Customer Success Manager (SCSM)**you will act as a trusted advisor a for customers adopting SAP Finance and Spend Management solutions. You will own the post-sales customer success lifecycle, while also bringing domain and solution expertise to accelerate value realization, drive adoption, mitigate risk, and identify expansion opportunities.

What you"ll do:Customer Success & Value Realization

• Build and maintain trusted executive relationships with CFOs, Finance, and Procurement leaders.

• Understand customer business objectives, success criteria, and desired outcomes

• Drive adoption, consumption, and value realization Finance and Spend Management solutions.

• Align customers to the SAP Customer Value Journey, ensuring continuous progress from adoption to optimization.

• Manage escalations, de-escalate critical situations, and apply risk mitigation strategies during complex implementations or transformations.

Commercial Growth & Account Strategy

• Own and drive renewals, retention, and churn mitigation for assigned customers.

• Identify and qualify expansion, up-sell, and cross-sell opportunities in collaboration with sales and account teams.

• Contribute to account planning, governance, and long-term customer strategy.

Enablement, Collaboration & Ecosystem

• Drive internal and external enablement activities

• Collaborate with SAP partners to support joint go-to-market (GTM) initiatives and customer success outcomes.

• Work closely with regional and global SAP teams to leverage best practices and innovation across the portfolio.

• Coordinate SAP and partner resources to ensure successful delivery of finance and procurement transformations.

Skills & Competencies Professional & Customer Skills

• Strong business acumen and executive presence

• Relationship-driven mindset with excellent communication and influencing skills

• Complex problem-solving and objection-handling capabilities

• Customer-centric approach with focus on outcomes and value

Solution & Technology Skills

Deep understanding of SAP Finance and Spend Management Solutions, with expertise in at least one of the following:

• Planning & Consolidation (SAC Planning, Group Reporting)

• Treasury & Cash Management

• Billing, Revenue & Innovation Management (BRIM)

• Global Trade & Tax

• Governance, Risk & Compliance (GRC)

• Buying & Invoicing , Sourcing Suite , Supplier Risk, SAP Business Network

• Strong knowledge of SAP S/4HANA Finance, SAP Cloud Suite, SaaS delivery models, and Cloud ERP

• Ability to articulate solution value, differentiation, and industry proof points What you"ll bring:

• 8+ years of experience with cloud software solutions and delivery models in finance and/or spend management

• 10+ years overall experience in roles such as Customer Success, Solution Advisory, Pre-Sales, Consulting, Sales, or Product Management

• Hands-on consulting or implementation experience is a strong advantage

• Experience working in a large, multi-national software/technology organization preferred

• Bachelor’s degree required

• MBA, Master’s in Finance, or Chartered Accountant (CA) preferred

Additional Information

• Ability to work effectively in a complex, matrixed, and virtual environment

• Willingness to travel 20–30% as required

Location- Mumbai/Gurgaon/Bangalore

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 444644 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: