Executive Assistant

• Business Support Office

Job Category

Corporate Functions

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Team Description

Business Support Office (BSO) is the group of Executive Assistants and Team Assistants which provide the most efficient and best in class administrative services to support the rapid business growth and customer success.

Key Expectations

Strategic Administrative Partnership

This Executive Assistant role is positioned to function as a strategic administrative partner with Chief of Staff-like responsibilities for the sales organization leadership team. In addition to traditional EA duties, the successful candidate will be expected to:

Team Coordination & Oversight

• Serve as supervisor and coordinator for dispatch/temporary assistants supporting the 3rd Line Manager and team, providing guidance and ensuring consistent service delivery across the extended administrative support network
• Act as the primary point of contact and information hub between the executive, team members, and various administrative resources

Strategic Support & Business Partnership

• Demonstrate deep understanding of sales organization dynamics and proactively anticipate the unique needs of a fast-paced commercial environment
• Bridge the gap between back-office functions and front-line sales teams, ensuring equitable and efficient administrative support for revenue-generating functions
• Partner closely with the executive to optimize their time and enable strategic focus by managing increased scheduling complexity and coordination demands

Process Improvement & Scalability

• Lead initiatives to standardize and improve administrative processes specifically tailored to support the scaling needs of the sales organization
• Identify and address service gaps or inefficiencies in how the team receives administrative support compared to other departments
• Contribute to BSO's mission of evolving from individual-focused support to a more efficient shared service model that can flex and scale with business growth

Cross-functional Influence

• Exercise judgment and discretion in prioritizing competing demands across multiple stakeholders in the sales organization
• Build credibility and trust with 3rd Line Managers and their teams, understanding their business context well enough to make informed decisions in the executive's absence

Foundation & Execution

• Tactical Excellence

Advanced Logistics & Calendar Management

• Proactively manage complex, priority-based calendars and end-to-end logistics for internal/external meetings (Off-sites, All-hands) and VIP visits

Comprehensive Travel & Expense Management

• Coordinate intricate domestic/international travel (Visas, ground transport) and ensure rigorous compliance with expense policies

Client Relationship & Event Support

• Execute high-touch client engagement (dinners, gifts, correspondence) and support logistics for HQ executive visits

Operational & Financial Administration

• Manage departmental budgets, reconcile spend, handle procurement (PO/Invoices), and maintain org charts/documentation

Technical Proficiency & Communications

• Utilize Salesforce, Slack, and Google Workspace to draft communications and manage sensitive business data with high attention to detail

Team Collaboration

• Partner with Finance, IT, and HR (Employee Success) to resolve issues
• Provide backup support for colleagues to ensure seamless operation

Qualifications

Experience

• 3+ years of relevant experience supporting executives in a large-scale company

Language

• High fluency in Japanese (spoken/written) and business-level English

Technical Skills

• High proficiency in Microsoft Office (PPT/Excel) and Google Workspace
• Experience with Salesforce, Slack, and virtual meeting tools (Zoom/Webex) is preferred

Communication

• Simple, clear, and logical communicator with excellent editing skills

Confidentiality

• Proven ability to handle sensitive business matters with absolute discretion

Project Management

• Ability to initiate and lead projects of intermediate complexity

Desired Traits

• Proactive Thinker: Anticipate changes/conflicts and prepare solutions in advance
• Resilience: Comfortable in a fast-paced, high-growth environment; shows grace under pressure
• Growth Mindset: Positive attitude toward continuous learning and adopting new technologies
• Collaborative: A team player dedicated to social contribution and client-focus orientation

Benefits

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Equal Opportunity Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Application Note: To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.