Account Solution Engineer, Retail & Consumer Goods

Job Category

Sales

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place!

Agentforce is the future of AI, and you are the future of Salesforce. This role is for people who enjoy turning ideas into working solutions and learning by building. As an Account Solution Engineer specializing in the Retail and Consumer Goods industry, you partner with Account Executives to help customers — from smaller businesses to larger enterprises — solve real business challenges using AI + Data + CRM. The environment is dynamic and varied — customer needs evolve quickly, and you work across the full Salesforce portfolio, which means momentum, direct access to decision-makers, and early responsibility. You don't just help customers adopt technology — you help them build confidence in the path forward and play a role in evolving how Solution Engineering is practiced in the age of AI.

What You'll Do

• Lead discovery to understand root causes of challenges in the retail and consumer goods space and map them to Salesforce capabilities
• Design and deliver solution concepts and demos linked to clear outcomes for retail and consumer goods customers
• Orchestrate the solution cycle with AEs and specialists across the portfolio, ensuring alignment with industry-specific needs
• Support pipeline generation through workshops, briefings, and industry events tailored to retail and consumer goods

Required Qualifications

• A minimum of 2–3 years in a role where technology and process meet (e.g., innovation, consulting, presales-adjacent), ideally with exposure to retail or consumer goods clients
• Business-fluent German and professional English for customer-facing work
• Ability to explain complex topics simply and present clearly
• Awareness of how systems connect (APIs, data flows, or integration concepts)

Preferred Qualifications

• Curiosity for how solutions work behind the scenes (APIs, data flows, integrations)
• Interest in prototyping through low-code, vibe coding, and agents
• Ability to sketch simple architectures to reason about solutions
• Familiarity with the retail and consumer goods landscape, including industry trends and challenges

Why This Team

You join a team that builds, not just presents. We explore, test, and learn together — and we share openly so everyone grows faster. We work across the full Salesforce portfolio, which means you develop breadth early and can decide later where to go deep. Curiosity and initiative are not add‑ons here — they are how we operate.

Why This Work Matters

Retail and consumer goods customers are often making high-leverage decisions about how they grow, differentiate, and serve their own customers. Our role is to help them make those decisions with confidence — not by showcasing features, but by translating problems into clarity, designing what "good" could look like, and co‑creating solutions they can believe in.

What Success Looks Like

Success in this role is when a customer feels understood, sees a future they want to move towards, and gains the confidence to take the next step — because you helped make the path clear. You don't just explain technology — you help customers act on it.

The Builder Mindset We're Looking For

We are looking for someone who wants to help shape how Solution Engineering is done in the age of AI — not just use the tools. AI is shifting how discovery, storytelling, prototyping, and value translation happen. We want someone who will explore new ways of working, test what's possible, and help us turn those experiments into repeatable practice. If you get energy from helping build the future of the craft, not just performing the current one, you will feel at home here.

What Makes Our Retail & Consumer Goods Team Different

The retail and consumer goods industry is where innovation meets impact. You work with customers who are reimagining how they engage with their consumers, optimize supply chains, and differentiate in competitive markets. You gain direct access to C-level stakeholders and see the impact of your work faster. The variety of use cases gives you real versatility — and accelerates mastery.

How We Help You Grow

We don't only teach product — we develop Solution Engineers. You learn how to shape solutions, not just configure demos. You'll practice in safe environments (demo gyms, discovery dojos) and receive coaching that builds judgment and confidence. You are not expected to arrive ready — you are expected to grow into readiness.

A Note from the Hiring Manager

We challenge ideas, not people. We operate with clarity, curiosity, and ownership — and we invest in your development. If you want to learn by building, gain momentum in your career, and co‑create meaningful solutions with customers, you will thrive here.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. We warmly invite applications from individuals with a severe disability status (Schwerbehinderung). Salesforce is committed to equality and creating a workplace that reflects society. We set ambitious goals for representation, emphasize accessibility and inclusion, and continuously learn and improve. Learn more about our inclusion initiatives here (https://www.salesforce.com/company/accessibility/workplace-resources/#ally-sf-benefits).

In 2019, Salesforce joined The Valuable 500 to champion disability inclusion in business leadership.

Equal Opportunity Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help customers of all sizes and industries fulfill their potential.